Affordability is the main concern for the majority of owners, and many brands have come forward with inexpensive units that offer decent reliability to customers. YI home cameras build on the same concept and offer a ton of features to the owners while sticking to a minimal budget. So, if you’re in the market for new security cameras, going with a YI home camera is not a bad option.
The only confusing part about these units is the initial configuration, and you will have to make sure that the app has all the necessary permissions. Otherwise, you’ll be running into problems like YI Home camera alerts not working. The following troubleshooting methods will further improve your perspective on the issue.
YI Home Camera Alerts Not Working Fix:
- Check Mobile Notification Configurations
Start the troubleshooting process by checking the notification configurations on your mobile device. There is a good chance that there is nothing wrong with your camera, and the app is restricting notifications through the app permissions. For this reason, you should check mobile notification settings and then allow notifications through the smart app. That should be enough to get everything in order, and you can check the response from YI home camera alerts one more time.
- Try Updating Your Application
At this stage, you should also check the smart application for possible updates. There is no point in sticking to an outdated application, and you’ll have to eventually shift to a better version anyway. So, if the alerts are not coming through, just update the application and then check alerts from the unit. Most often than not, the problem with the notifications will be fixed at this point.
- Re-link Yi Home Camera
Relinking the YI home cameras is another thing that you need to consider when the alerts are not working. There is always a possibility that you messed up the pairing process, and you need to remove the camera from the app to read it to the smart system. Otherwise, you won’t be able to get ahead of this performance bug, and alerts won’t come through the application.
All you have to do is to open up the smart app and then delete the camera. From there, hard reset the camera to factory settings, and that will wipe all the stored configurations. Now, you can link up the camera with your smart application one more time, and you won’t have to think about missing alerts again.
- Check Internet Connection
This camera relies on a stable network connection to help with the alerts. You should try refreshing the network connection by rebooting the router and moving it closer to the camera. That should help you improve the signal strength, and you won’t be missing any alerts as long as the network connection is decent. So, make sure that there aren’t any interferences blocking the network connection, and that should be enough to help you get through the alert problem.
- Limit Trigger Duration
There is a cooldown period associated with the alerts, and if too many movements are registered within the same minute, you will only get one alert. So, try to set the trigger area accordingly to avoid issues with too many alerts at the same time.
The camera will just inform the users about the first movement, and then you won’t get any alerts regarding the rest. For this reason, your best bet is to limit this duration and then check the response from the camera. If the movements are spaced out, you’ll get individual alerts for all the detected motions.
- Call Customer Support
If the problem is not fixed at this point, and you’re stuck with no alerts, then it is a good idea to contact customer support. They will help you narrow down on the issue with the YI home camera. You can further claim the warranty on your unit if the issue is not fixed even after following their instructions.
The warranty policy on these cameras is not that bad, and you should get a replacement within the week. So, make sure to demand a fresh piece if your current unit is defective and won’t detect any motion after you’re done with the installation. Hopefully, you won’t have to worry about the same error with a fresh piece.