YI camera brings excellent video quality and easy configurations with smart assistants like Alexa. You can discover this device directly through the Alexa application and then use that to control your camera with voice commands. However, some users occasionally mess up the configurations, and you’ll see a ton of people complaining about the YI cameras not working with Alexa.
If you’re in the same shoes with Alexa not working with the YI camera, then you can test out a few basic troubleshooting methods to get everything in order. Most of the time, it is not that hard to fix the configurations, and here are a few methods that you can follow with the YI camera.
How To Fix YI Camera Not Working With Alexa?
- Re-add Alexa Skill
The most consistent fix to this issue is to just remove the Alexa skill from the app and then add it one more time. That should be enough to fix communication issues, and you’ll be able to access your smart camera through the Alexa application. So, all you have to do is to open up the Alexa app, remove the YI camera skill and then hard reboot your mobile device.
Once the mobile boots back up, you can open up the Alexa smart app again and then install the camera skill. From there, just pair up the YI camera, and it should work with the voice commands.
- Try Power Cycling Your Camera
Power cycling the camera can also help you address the responsiveness issues when the Alexa app is paired up with the security camera. So, if you had no issues with the discovery process and the Alexa application is paired up properly, just make sure to remove power from the camera and then resupply after a few minutes. That should be enough to get everything in order, and you’ll be able to use the YI camera without further complications.
- Update Voice Commands
Sometimes, the issue is just related to the voice commands, and you’ve not set up the right commands when using the YI camera integration. So, you should try to differentiate the voice commands from the basic input and then check the response from the connected camera. As long as the camera was correctly discovered through the Alexa application, the issue with the camera not working with Alexa should be fixed at this stage.
- Try Updating Your Application
It is not always the best idea to stay on outdated application versions, and if the app is not responding even after going through these troubleshooting steps, then you need to get to the latest version. It will only take a second if you have a decent internet connection, and then you can re-discover the YI camera to avoid issues with the connection. For most users, the issue was fixed at this point, and they didn’t have to bother with more troubleshooting steps.
- Hard Reset Camera
At this point, there is no harm in hard resetting the YI camera back to factory settings, and that will take care of all the communication bugs. As long as the hardware is in good shape, a factory reset should get everything in order.
So, you should access the owner’s manual and then proceed with the reset routine to get your camera connected to Alexa properly. It will take a few minutes to get through the whole process, and all the configurations will be wiped. From there, you can set up everything from the start, and that will likely help you through the Alexa issues.
- Get A Replacement
It is not a bad idea to reach out to the dealer as well regarding this issue for a replacement. If the camera doesn’t respond to commands through the app even after resetting it to factory default, then you need to get a new camera. There is no point in wasting more time with a defective YI camera, and you can demand a replacement by claiming the warranty.
If the claim is indeed genuine, it shouldn’t be that difficult to get a replacement. So, try and reach out to the experts regarding this issue with the YI camera not working with Alexa, and they will guide you through each step of the troubleshooting process.