YI might not be pricey, but you can’t really take this unit and compete with brands like Wyze. This camera is not that reliable, and you will occasionally run into minor bugs related to the performance of the YI camera. So, if you’re new to the market, make sure to stick with some of the more reliable options like Wyze and Arlo.
However, if you’ve already made the purchase and can’t seem to get past the rotation issues, then all hope is not lost. There are still a few things that you can try to get the desired response from the YI camera when it is not rotating. So, try some of these fixes to get the camera fixed.
YI Camera Not Rotating Fix:
- Reconnect Camera
Reconnecting the camera should be your first move when the camera is not rotating, and you should simply remove the unit from your smart system and then add it one more time. This will help you address minor connectivity issues between the devices, and you won’t have to worry about these rotation issues again. So, simply remove the camera from the application and then add it again to address the situation.
- Update Mobile Application
Being on an outdated application version for too long will create the same problem with the image rotation features, and you should try updating the mobile application to narrow down the issue. Depending upon your internet connection, it shouldn’t take more than a few minutes to update the application. So, proceed with the update and then check the response from your camera.
- Check For Hardware Damage
Hardware issues with the camera can also lead to rotation errors. So, if the issue is not fixed at this point, and you can’t control the camera through the mobile application, it is time to check for hardware issues. Unfortunately, you can’t do much about the broken camera yourself and will have to rely on a professional to repair the unit.
The good thing here is that YI cameras maintain a decent warranty policy. So, if your purchase was recent, you can call the dealer about this issue. Depending upon the validity of the claim, it shouldn’t be too difficult to secure a new unit from the dealer after claiming the warranty.
- Go Over Camera Configurations Again
At this point, there is no harm in going over the camera configurations one more time after power cycling the unit. So, just remove power from the camera and then power it up again before you access the unit through the mobile application. From there, you can simply turn off motion detection and the image rotation features before accessing camera controls. Ideally, the issue should be fixed at this stage, and you won’t have to worry about the same rotation problems with the YI camera.
- Factory Reset YI Camera
A factory reset is the best method of eliminating all programming bugs along with the stored configurations. Most users avoid resetting their units as they have to go through all of the configurations from scratch. So, if you’re in the same boat with the YI camera not rotating, just factory reset your unit once and then check the response from the camera. You’ll have to spend a bit of time going through all of the configurations again, but hopefully, that will be it when it comes to the YI camera not rotating.
- Call Customer Support
Lastly, you can rely on customer support professionals to help you narrow down the problem. Most of the time, a quick power cycle and reset will fix these rotation issues with the camera. However, if the unit is damaged or you can’t seem to put your finger on the exact problem, seeking help from customer support is the best option. You’ll save yourself a lot of time and hassle that way.
So, just reach out to the customer support professionals with a detailed description of this issue. It can take a while for these progressions to respond, and you just have to follow along with their instructions to fix the rotation issues. On the other hand, if the camera is indeed defective, then getting a replacement by claiming the warranty is the only real option left.