YI cameras are among the most popular home security cameras on the market, and for a good reason. They’re affordable, reliable, and easy to use.
However, one of the drawbacks of YI cameras is that they can be a bit finicky when it comes to recording to the cloud. You can try a few things if you’re having trouble getting your YI camera to record to the cloud.
Fixing YI Camera Not Recording To Cloud
- Connect Camera with a Stable Internet
To Fix the issue, make sure that your camera is connected to the internet. If it’s not, you won’t be able to record to the cloud. Asses your router and modem to ensure that they’re both working properly. You may also want to try resetting your router and modem.
If the camera is connected to the internet but still has trouble recording to the cloud, you can try a few other things.
- Check YI Cloud Status Page
The YI Cloud Status Page will let you know if there are any current issues with the YI Cloud servers. If there are, you may have to wait until the issue is resolved before you can start recording to the cloud again.
- Update YI Camera Firmware
If you haven’t updated to the latest firmware update for your YI camera, update immediately, it’s possible that this could fix the problem. To check for updates, open the YI Home app and go to the Camera Settings page. Next, you should see an option to check for updates.
- Adjust Recording Time
Check to see if the recording time is set correctly. If it’s not, you may need to adjust it.
To do this, go to the “Camera Settings” menu and select “Recording Time.” From there, you can adjust the recording time. What is the ideal recording time?
- Format SD Card
If you still have trouble recording to the cloud, you may need to format your SD card. When you format the card, it erases all of the data on the card, so be sure to back it up first.
To format your SD card, go to the “Camera Settings” menu and select “Storage.” From there, you can format your SD card.
- Delete Old Files
If you still have trouble recording to the cloud, you may need to delete some old files. To do this, open the “Camera Settings” menu and select “Storage.” From here, you can delete any unwanted files.
Restart Your Camera
If you’ve tried all the helpful tips mentioned above and are still struggling with fixing the issue, make sure to use an active account.
- Use an Active YI Account
Finally, make sure that your YI account is active and in good standing. If it’s not, you won’t be able to record to the cloud.
You can check the status of your account by logging into your account and going to the “Account” page. There, you will see a section labeled “Account Status.” If it says “Active,” your account is in good standing, and you should be able to record to the cloud. If it says “Inactive,” then you’ll need to reactive your account before you can start recording to the cloud again.
- Check Storage
If you don’t have enough storage space, your recordings may not save properly.
You can check your storage space by logging into your account and going to the “Storage” page. From there, you should see how much storage space you have available. If you need more storage space, you can purchase it from YI.
- Restart Camera
If the YI Cloud Status Page shows no current issues, try restarting your camera. This may fix the problem and allow you to start recording to the cloud again.
- Factory Reset
If restarting your camera doesn’t work, you may need to try a factory reset. This erases all of the data on your camera, so be sure to back up any photos or videos you want to keep before doing this. To factory reset your camera, press and hold the reset button for 3 seconds.
Contact YI Customer Support
If you’ve tried all of the above and still have trouble recording to the cloud, you may need to contact YI customer support. They can help troubleshoot the problem and may be able to provide a more permanent solution.