YI camera is not the easiest to set up, and you’ll go through a ton of issues when trying to access the live view features through your smart assistant. The community forums are filled with reports on the YI camera not working properly, and there is a good chance that you’ll struggle with the Live View features as well.
The upside here is that basic troubleshooting methods are usually enough to get everything in order. So, if the YI camera Live View is not supported or creates configuration issues, just follow through with some of these troubleshooting methods. Hopefully, you’ll be able to access your smart device without further complications.
Fixing YI Camera Live View Not Supported
- Check Your Router Connection
While it is entirely possible that the camera is to blame in this situation, you should still start with fixing the router connection to get everything in order. There might be some connection issues, and you should make sure that the internet is working properly when you’re trying to access the live view features.
If the internet connection is good, just move the router closer to the camera and reboot it once to refresh the network connection. That should improve your situation with the live view issues, and you’ll be able to use your smart assistant to tune into the camera feed.
- No Harm In Rebooting The Cameras
At this point, you should just remove power from your camera and then power it up one more time. As long as you’re sure that the network connection is decent, that should be enough to help you address minor programming bugs.
So, power cycle your device and wait for a few minutes before you resupply the power. Hopefully, that will be it when it comes to the live view issues, and the camera will start responding to user input.
- Re-Link Your YI Camera
Sometimes, users have to relink the YI camera with the smart assistant to access the live view. So, you should open up the smart application and then remove the YI camera skill from the application.
From there, you can easily reboot your device and then go through the device discovery routine to access the YI camera. Hopefully, you won’t have to bother with more issues when it comes to YI camera live view not being supported.
- Update Firmware
You should also search for firmware updates and make sure that your camera is on the latest version to isolate the problem. As long as the network connection is decent, you should be able to get through the update in a few minutes. So, access the camera configurations and search for updates. Ideally, the issue should be addressed as soon as you update your camera to the latest firmware and then pair it up with the smart assistant again.
- Go Through Reset Routine
If the issue is not fixed at this point, you might just have to call it a day and go through the factory reset routine. Factory resetting the device will remove all the stored configurations, and you will have to set up the camera from scratch. It can take a while to get through all the settings, but there aren’t many other options left when it comes to the live view issues. So, just go through the reset routine with the YI camera.
If there are no hardware issues with the camera, the problem should be fixed at this point. You won’t have to bother with any more steps, and the live camera feed will be available directly through the smart assistant.
- Ask Customer Support
You can also speed through the troubleshooting process by seeking help from the customer support members. They will make it much easier for you to narrow down the problem with the YI camera, and you won’t have to waste hours of your time trying to isolate the issue yourself. So, just ask customer support regarding this issue with the YI camera, and they will guide you through various troubleshooting steps.
Most of the time, the issue is pretty straightforward and can be fixed by power cycling the unit and refreshing the network. So, make sure you do that before trying any other fixes, and you’ll save yourself a ton of hassle.