While Wyze might not be the most expensive brand in the market, there isn’t another option that provides more features to the owners. So, you will enjoy a ton of utility features along with a reasonable price tag when purchasing new cams from Wyze. For this reason, this brand has captured a massive portion of the market when it comes to smart security cameras.
The only issue that some owners have been dealing with is the Wyze error code 68. This error is related to the latest update launched by the firm. So, let’s cover what you can do about fixing the Wyze error code 68 if you’re unable to get the desired connection from the camera.
Fixing Wyze Error Code 68
- Try Beta App
Almost all the users who were running into the error code 68 were able to fix this problem by using the Beta application. So, if you’re in the same boat and the error code 68 won’t go away even after you switched from a third-party app to the official Wyze app, then you need to test out the beta update.
There is a good chance that you accidentally updated the firmware to the latest version, which is only compatible with the Beta app. For this reason, you need to test out the Beta application and then start the Wyze app again. This would eliminate the problem with your connection with the camera, and you will get the desired performance from the smart security device.
- Check Current Version
Sometimes, the fix to this issue is as simple as updating the app. So, if you’ve been on an outdated version for too long, then now is a good time for an update. Just head over to the App Store or the Play Store and get yourself the latest version of the application.
Similarly, if there are no available updates on the store, just use the TestFlight app and then update the official Wyze app to the latest version. That will eliminate all problems, and you will be able to get the camera to connect to the smart application without further issues.
- Check Firmware
The firmware update on the camera played a key role in this issue. Just a few months ago, users that updated to the latest firmware started experiencing this error code. So, if you were also in a similar situation and the issue was not fixed after updating to the Beta application, try to check the current firmware version. There is a possibility that the update was not installed properly on your device, and checking the firmware will give you a complete perspective of the issue.
- Reset The Camera
Resetting the smart camera is not always the preferred choice for owners as they have to set up everything from scratch. However, when nothing else works, resetting the camera is the only logical method of fixing the issue. For this reason, you should first test out all the methods mentioned above and then move toward resetting the smart camera. If you’re sure that none of the methods mentioned above are viable for your setup, then start the reset procedure.
Once the camera has reset, you can try to hook it up with an updated version of the Wyze app, and there is a decent chance that you won’t have to worry about the error code 68. So, reset the camera if the issue is not fixed at this stage.
- Call Wyze
Calling Wyze is the next step if you’re unable to get ahead of the error code 68. This error code always relates to connectivity issues after a firmware update. So, you need to make sure that the Wyze app is on the latest version and the firmware is also updated. The majority of times, it would be enough to fix the problem with the Wyze cam.
However, if you’ve been unsuccessful with all of the troubleshooting methods you’ve tried so far, then seeking help from the professional working at Wyze support is your only option. They will be able to guide you better through the issue, and you will get the cameras working again once they have a better grasp of the issue. So, call the company number and have them help you with the error code 68.