5 Things To Know About Wyze Base Station Associated With Another Account

With the integration of smart technology inside every house, smart cameras have become more of a necessity.

In today’s time, you can find various brands that offer different solutions for installing smart cameras in your house, with Wyze being one of the more popular ones out of the bunch.

You’ll find this brand to be the most popular in the market because of its amazing features and simple setup.

As compared to other brands, you can set up the Wyze units yourself. Even if you don’t have expert knowledge, setting up the Wyze system will come easy to you.

From there, you can go about adding more cameras to the smart setup and increasing the number of devices to get a compressive idea of the situation.

It all comes down to how you’re planning on managing the security system, and going with Wyze might just be the perfect thing to do.

However, users who have been recently using their products have reported facing an issue while using them.

According to these users, they receive an error that states, “Wyze base station is currently associated with another account.” 

In case you are also facing the same issue, then here is what you can do in order to get it fixed:

Wyze Base Station Associated With Another Account:

1. Resetting the Wyze Camera

The reason why you are getting this error in the first place is that you currently don’t have ownership of the camera.

To fix this, you will have to start by removing the previous personal details that are stored inside the camera by resetting it. In order to reset a Wyze camera, follow these instructions:

• Remove any SD card inside the camera.
• Hold down the setup button found on the bottom part of the camera for 10-20 seconds.
• You will now have to wait for at least 30 seconds as the camera will start initiating the process (It may take more time).
• The LED indicator should start flashing red from being solid red.
• As soon as the reset process is completed, the camera should say that it’s now ready to connect.

It is also worth mentioning that this process is only valid for Wyze indoor cameras. In case you own an outdoor cam, there isn’t any way to directly factory reset the unit because of security concerns.

However, you can still reset the device from its base station by inserting a paper clip next to the small hold button near the USB port.

It might seem like a hassle to reset the device, but you don’t have many options when it comes to setting up a unit bought from the secondary market.

For this reason, you should proceed with the reset and then define all of the configurations one more time. That will most likely be it for the base station issue.

2. Remove Existing Owners

Next, you need to take a look at the existing owner’s account and make sure that the camera, as well as the base station, is removed from the previous account.

There is no point in resetting the camera on its own with the base station working with the other accounts.

So, you need to ask the previous owners to remove the base station from their account and then go through with the setup one more time.

Hopefully, you will not have to struggle with any more fixes, and the camera will start working as soon as you engage the system.

It all comes down to how you’re planning on addressing the situation.

Purchasing second-hand accessories is never a good idea and might hold you back in the long run. So, you need to make sure that the linked accounts are always removed and the devices are reset to give you complete ownership.

3. Transferring Subscription To Another Device

Luckily, Wyze also gives you the ability to transfer ownership from one device to another by making use of their app. To do this, you will have to perform the following instructions:

• Open the Wyze app on your phone.
• Under the Account section, choose Services.
• Navigate to the Cam Plus tab, and then press on the Device Cam Plus that you own.
• Now, you will have to select the device to that you want your subscription to be transferred.
• Once you select the device, your subscription should start updating itself on its own.

One thing to make sure of is that you select the correct device when choosing to transfer the subscription.

This process can be a bit complicated and you might need official support if you’re not too sure about the subscription status.

Reaching out to the Wyze help center will not only make this job easier, but they will carefully guide you through each step of the troubleshooting process.

From there, fixing the unit will come easy to you and you will not have to bother with more errors. 

4. Sharing Wyze Camera With Another User

Alternatively, you can also get the same error if some other trusted user is trying to use these Wyze cameras without having permission.

To prevent this from happening, you will have to share your Wyze cam with other members of the house. Here is what you need to do:

• Start by opening the Wyze app on your phone.
• Under the Home section, choose the cam that you want to share with the other user.
• On the setting icon, you should see an option for sharing.
• Choose the user from the Recent Shares tab or try entering the user’s email address.
• In case that user already has a Wyze account, you will have to type in that email address. If not, Wyze should automatically create a newer invite for that user.
• Finally, choose “Share” from the top right side of the screen.

This way, you can successfully share your Wyze cam devices with multiple other users in the house.

Moreover, you will not have to lose any control as the account in your possession will always have the admin right.

So, if, at any point, you decide to remove or change the number of owners on a single device, that can be done pretty easily. It all comes down to how you’re planning on modifying the security system and giving access to family members or roommates.

5. There Might Be Account Related Issues

The officials working at the Wyze help center are also pretty great and will help you get through the issue in no time.

There are a ton of things to consider here, and going with the official Wyze support might just be the right thing to do.

One of the most annoying things to figure out is the account-related error that can present itself from time to time.

This error won’t let users connect to new devices, and you are likely in the same situation. The best thing that you can do here is to send a support ticket and ask the experts to look at your case.

They will verify everything on their end, and you will have a set of actionable steps on how to get through these complications.

All you have to do is to follow the instructions and the pointers underscored by these experts. 

From there, fixing the unit will come easy to you, and you will not have to rely on trial and error methods to get through the fix. It all comes down to securing official support and having them guide you through a viable solution. 

Alternatively, you can always reset the camera and try pairing it up with a different account. At best, it will give you more perspective on the situation as you try to figure out the problem.

If the Wyze system does connect to the new account, then you will know for sure that the current account is to blame.

However, if you still get the same error, then you will have to look toward the base station for possible errors.

This is especially true if you bought the station from a secondary dealer, and it can get a bit hectic to manage these devices over time.

The Bottom Line:

Getting the error prompt “Wyze base station associated with another account?” Usually, this error is the result of not having the right ownership permissions for using a particular Wyze device.

However, this can be fixed by simply resetting the device and making sure to store your personal details inside the device.

Alternatively, you can also share the device with other users in the house so that they can use it as well.

On the other hand, if you’re not sure about how to reset the system and the pointers above don’t help you out, then we suggest that you reach out to the official support team.

This is especially true if you’ve bought a new system and that is running into these issues. 

This situation will clearly show that the dealer is unreliable, and you need to ask Wyze to help you out with the replacement.

They will take a look at your case and then guide you accordingly on how to grab the new system.