Vivint is a famous smart home company that is known to provide all kinds of smart services. They feature products that are aimed at delivering their customers comfort and convenience or security. They have a range of monitoring products through which a person can keep his house safe.
This is especially true for owners that are not willing to compromise on quality. You will have to pay a bit of a premium to make use of the features offered by this unit.
However, the performance here is worth the extra investment, and you will thank yourself for this purchase.
So, be sure to stick with this option, and you will not have to worry about any errors in the long run. It all comes down to how you’re planning on addressing the situation, and going with the more robust systems is usually a better option.
Lastly, you can also check up on the market sentiment before making the purchase. You will find that the support behind this brand is phenomenal, and there is no better option on the market.
How to Fix Vivint App Not Working?
So, if you’re looking to upgrade your home security, try sticking with the Vivint application.
In order to control a smart device remotely, the most usual way is to install a smart app on your phone. Likewise, Vivint users are also prompted to install their official application on the phone in order to monitor and control their Vivint devices.
However, the problem that many users are facing is that their Vivint app is not working. Through this article, we will be taking a look at a number of ways how you can get this fixed. Here are all of them listed down below:
- Try Logging Out
One of the first and easiest ways to fix this problem is to try logging out of the application. It could be that your application is simply bugged. In this case, logging out of your application should be able to help.
Once you are logged out of the application, try logging in again to see if it has any effect.
- Check Connection
Having an unreliable connection is another reason why you might be facing this issue. Simply put, it is possible that you are currently experiencing this problem due to an issue with your internet connection.
To further confirm this, you will have to run an internet speed test. If you are indeed facing issues with your internet connection, then you will have to contact your ISP.
- Try Updating The Application
The next thing that you need to do here is to update the application. If you don’t have the application on auto-updates, then now might be a good time to check up on the app version.
You need to make sure that you’re not using an outdated version, and upgrading the application might just be the right fix.
All that you have to do is to remove the current application and then install the latest application from scratch. It might take a few moments or a few minutes, depending on your internet connection, but you’re not left with many options here.
From there, you will have to sign into your Vivint account to make use of the smart features. As long as you’re sure that the issue is not with your account, the application should respond properly to your input. So, be sure to follow along with the update.
Hopefully, you will not have to bother with the same errors down the road, and fixing these complications will come easily to you.
- Check For Battery Optimization
Sometimes, the issue is with the configurations on your mobile device, and you have to go about fixing it accordingly. If you’re sure that the problem is not with the application, then it is a good idea to shift your focus toward the application.
All that you have to check is the battery optimization features. These features are in place to extend the lifespan of your battery and improve the uptime. However, these features can also interfere with the performance of some apps and limit their resources.
So, you need to access the Vivint application settings and then remove the battery optimization features from the unit.
There are no quick methods here, and you will have to go about removing the battery and optimizing for the whole mobile or the Vivint application as you see fit.
Ideally, this will free up more power on your mobile device, and you will be able to access the application features accordingly. Hopefully, the app will start working after you remove the battery optimization.
- Limit Background Activity
Next, you need to also check up on the background applications and make sure that no application is working in the background. This is especially true for VPN applications.
There is no debate that having an active VPN will help you with privacy, but it can create issues with some applications.
So, at this point, you should remove these applications even if you’re relying on options like Vivint. Hopefully, that will help you figure out the situation, and you will not have to deal with more errors down the road.
All that you’re trying to do here is to make sure that there are no performance inconsistencies and that there is no harm in checking the app with the VPN off. On top of limiting the interferences, this will also free up some resources for the application to use.
So, if you’re working with an older device that is not that powerful, then going with this method is a good idea. You might just be able to save yourself a ton of hassle while trying to fix the system. Hopefully, that will be it, as you’re trying to address and limit these errors.
- Hard Reboot Your Device
Issues with the mobile OS can also lead to the same situation where the application will not work. There is no deficiency of owners that avoid the update to stick with the same interface. So, if you’re in the same boat, try upgrading the OS on your device.
Similarly, a quick reboot will be useful to address minor programming bugs with the application itself. So, if you’re not able to figure out any fix at this point, and the situation is becoming increasingly annoying, just go through with a quick reboot.
To further confirm the issue with the outdated OS, it is a good idea to test out the application on a different phone. If the application does respond on the new phone, then you will be sure that the problem is more with the mobile and not your device.
The only reasonable thing to do here is to update the OS and give your device a hard reboot. You might just get lucky here and won’t have to proceed with any more steps. Just make sure to keep the device updated from this point forward, and you will be sorted out in the long run.
Hopefully, these pointers will help you get the app working again, but if you’re not sure about the situation, then you need to either reinstall the app or call official support.
- Reinstall the Application
Another thing that you can do to fix this issue is to completely reinstall the application. But before you do, we recommend clearing the data and cache files of the application.
To do this, you will have to access your device’s settings and locate the application.
Once you do, try reinstalling the application. Your app should most definitely start working now.
- Contact Support Team
If none of the above-mentioned steps seem to be working for you, then you can try contacting the customer support team.
They should be able to help you further on the matter and also recommend multiple troubleshooting procedures for solving the problem.
We recommend mentioning all the things that you have already tried.
The Bottom Line
Is your Vivint app not working? If so, then all you need to do is follow the guidelines that we have written in this article. In case of any query, be sure to leave a comment in the comment section down below. We will try our best to reach out to you as soon as possible.
Similarly, you can also get help from the official support team on this issue. The problem might even be with the app version, and it is not rare for the updates to be bugged. Hopefully, you will not have to wait long for a patch, and the app will start working perfectly in no time.
It all comes down to how you’re planning on addressing the situation, and engaging with the experts is not a bad idea. You should also check up on the background activity to make sure that the resources are free enough to help you with the application.
This is especially true if the application is not loading properly. So, be sure to keep track of these pointers, and you might not have to go through a ton of hassle when it comes to fixing the unit.
Ideally, you’ll be sorted out right here, and the Vivint application will start responding to your input.
My app says my system is armed and it is not. I also uninstalled and reinstalled and it did not fix
My app is not working now for the last 20 minutes, claims to be maintenance. How are we supposed to log out of the app when it says “app not available”? There is no option or menu to log out.
I have tried all of the options in the article and continue to have random issues. I use my mobile app for 75% of the time for arming and disarming. When I use the app to arm or disarm it buffers for about 2 minutes before it works? Sometimes it’s faster but it’s random whether I’m miles away or 1 Block away from the house. It also will say that the garage door failed to open when it opened? I have talked to the techs several times with no solid resolution.