When it comes to Tuya Smart plugs, the customer experience is not all positive. You will find a ton of users complaining about the performance of these devices in their smart system. These units are pretty hard to configure, and most of the time, you will struggle with Tuya smart plug not being detected.
So, it is a better idea to go with some of the more established brands like Gosund. On the other hand, if you’ve already purchased the Tuya Smart Plug and it is running into detection issues, then the following details will help you get around the detection problems.
Hopefully, you won’t have to spend much time troubleshooting this issue, and the unit will start working in no time.
How to Fix Tuya Smart Plug Not Detected
- Cycle Power Through Smart Plug
The first thing you should do when the Tuya smart plug doesn’t get detected is to cycle power through the system. It is one of the simplest fixes that has helped several users get the desired response from their smart plugs. So, you don’t have to go through any extensive procedures, and simply cycling the power through the smart system should be enough to eliminate this issue.
All you need to do is to remove the plug from the power source for around 2 minutes and then plug it back in. Wait for the LED indicator to come on, and then proceed with the smart plug detection. Hopefully, you won’t have to bother with more steps, and the unit will start working.
- Check Wi-Fi Configurations
The Wi-Fi configuration on your router is the next thing that you need to consider when the Tuya smart plug is not detected. There are several network-related issues that can play a role in this situation, and your first move should be to check the channel bandwidth. So, browse the channel settings and update the bandwidth to 2.4GHz. This should eliminate detection-related issues with the smart plugs.
- Improve Signal Strength
Sometimes, all you need to do is to change the location of the router and minimize interferences between the smart device and the mobile unit. So, if the router is placed in a different hall and there are multiple wireless devices between the router and your smart unit, then the only thing you can do is move the plug closer to the router.
Limiting the distance and the number of wireless devices between the smart plug and the router will help you around this detection problem. So, make sure to improve the signal strength, and that way, you won’t have to deal with Tuya smart plug not getting detected.
- Try Updating The App
Being on an outdated app version is another reason behind this issue with the smart plug not getting detected. So, you should check the current application version and update the app if you’re not on the latest version. Other than that, if you’re already on the latest version, just remove the stored cache and try using the smart system again.
- Reset Smart Plug
After updating the application, you need to reset the smart plug to factory default. All you need to do is to press and hold down on the reset button for around 5 seconds. The indicator on your smart system will start flashing, and you will have to reconfigure the smart plug after the reset is complete.
Once the smart plug is in AP mode, you can try to pair it up with the application again. Hopefully, you won’t have to worry about the same issues with the smart plug, and it will connect to the mobile application.
- Get A Replacement
If the issue with the Tuya smart plug not being detected still remains, then you might be dealing with a defective plug. There isn’t much that you can do about a defective plug, and asking for a replacement should be your only move.
So, just forward a warranty claim and have the dealer send you a replacement. You won’t have to spend any extra money if the claim is valid, and the dealer will guide you through the whole process. Hopefully, you won’t have to deal with the same problem with the new smart plug, and it will work perfectly.