Finding the right devices for your home security is not an easy task. From the durability of the unit, the smart features and customer response, you need to consider a ton of factors.
There is no such thing as one perfect unit for all homes, and you will have to explore your options.
When it comes to door locks, Tru-Bolt is a great brand that focuses on providing quality products to its customers.
They offer door locks that are designed specifically for smart homeowners. However, it is quite common to run into problems while using these door locks.
Most of the time, these errors are related to faulty installation or configuration. For this reason, we recommend that you seek help from a professional.
There is no point in wasting your time here, as you might damage the piece in the installation process.
Fixing Tru-Bolt Lock Error
Talking about this, we have had a lot of queries regarding the Tru-Bolt lock error from several users. In case you are also one of the users, then you have come to the right place!
Here are all the troubleshooting steps that you will need to follow to get rid of this annoying error:
- Resetting the Lock
If you are facing a lock error where it will automatically unlock after a few seconds, then the first thing that you can do to troubleshoot this is to reset your lock.
You will have to go through all of the confirmations again, but there aren’t many other options here.
In case you aren’t aware of how you are supposed to reset your smart lock, you will have to start by powering the unit.
Once it’s turned on, you will then have to hold the lock in for around 3 seconds. This should successfully make the lock go through a complete reset.
After resetting the lock, you can go through the setup routine and adjust the lock accordingly.
From there, you won’t have to bother with the same errors once the device is connected. So, keep that in mind and reset the lock before moving toward hardware issues.
- Checking the Wires
Apart from resetting your locks, another thing that might be causing the error to pop up might have something to do with the wires.
Considering that you have properly installed the lock, it could be that there is a loose or broken wire.
In either of the two cases, you will have to manually inspect the cables and look for anything that might be out of place.
Similarly, if you do notice any issues with the wire, be sure to attempt repair by reinstalling/replacing the wire.
However, do make sure that you turn off the power source before touching any of the wires. This will keep you and your lock safe at the same time.
With that said, we will still recommend that you let an experienced professional handle this job.
There is simply no value in wasting your time trying to adjust the unit yourself. So, try sparing some money to hire an expert, and he will take care of this job for you.
From there, you can enjoy consistent responses from the Tru-Bolt system.
- Issues with the Panel
After checking the wires, the next thing that you should check is the control panel.
There’s a good chance that there might be some sort of fault inside the door panel, which is causing issues with the lock’s functioning.
More specifically, try opening the door panel and seeing if all the components are in place.
It could be that the rod has fallen apart from the door, in which case you will have to apply repair accordingly.
- No Harm In Trying A New Battery
You might also need to isolate this error to insufficient power from the battery. So, if you can’t seem to narrow down the issue, just make sure to get fresh batteries.
These batteries won’t cost you much and will help you through the majority of minor errors.
So, refer to your dealer or browse through the official store for a compatible replacement. From there, you just have to access the battery compartment and make the replacement.
You can throw away the old batteries and then properly align the new ones after cleaning out the compartment.
Now, you can check the engagement of the lock one more time. If everything goes well, you wouldn’t have to ever think about the same errors.
So, make sure to proceed with the battery replacement routine if you’re stuck in this error.
- Broken Fuse
It is also possible for you to have a broken fuse which may result in the lock acting up.
As the fuse is one of the main components that help deliver power to the lock, it won’t work if you have any damaged or broken fuses.
This is why we strongly advise that you make sure to check all the fuses. If you find any damaged fuse, ensure that you get it fully replaced.
A new fuse won’t cost you anything, and even an amateur can make the replacement. So, there is no point in waiting, and you can rely on the manual to get through the replacement.
There are many online guides available as well, and you won’t have to try hard to find a relevant guide.
Just make sure to follow each step and then streamline the power to get an optimal response.
- Getting it Checked
If you are having a hard time following the instructions or aren’t able to come up with anything, then you can try seeking help from a technician.
By having a professional called at your home, he should be able to have a better look at what might have gone wrong with your lock.
Similarly, he should be able to get it repaired after figuring out the cause.
- Purchasing a Replacement
If you still haven’t had any luck in resolving the issue so far, then the only thing that you can do at this point is to get a complete replacement.
Unfortunately, buying an entirely new model is bound to cost you a few bucks, which is why you should only do this as a last resort option.
However, if you’re sitting on a valid warranty, there is no point in going through any of the methods mentioned here.
You need to just reach out to the dealer and forward a warranty claim. He will take care of the rest, and you might just need to show proof of payment.
If everything goes well, a quick replacement will go a long way to helping you get a consistent response from the security system.
So, there is no point in trying to make a defective unit work. You need to make use of the warranty policy and amazing dealer support maintained by this brand.
Hopefully, you won’t have to worry about any errors or hardware issues when using the new unit in your smart home.
Just try to get an expert to install this one, and you won’t have to deal with the same situations with wiring damage or defective components.
The Bottom Line:
Experiencing an error lock on the Tru-Bolt is quite common, as it can occur due to several reasons.
If you end up running into it, then we recommend that you start with physically inspecting the lock and making sure that all of its components are installed correctly in their place.
Besides this, we also recommend that you check the power source. In the end, it all comes down to the installation and the condition of the lock.
There is a good chance that you will damage the unit during installation. So, you have two options here.
Either you can go thoroughly through a ton of guides or hire an expert to help with the installation.
By hiring an expert, you will be able to get through the majority of the hassle. However, by going through the guides, you won’t have to ever ask for professional help.
So, evaluate your time, and then make the decision to go through some guides or seek help from a professional.
The majority of owners prefer to go with certified professionals when upgrading their security systems.
So, if you don’t have the time, we would also recommend you the same method.
You will have to extend the budget by a small margin, but at least the performance will be consistent.
Lastly, if the lock is defective or got damaged during the delivery, you need to get a replacement by claiming the warranty.
There is no point in trying to make a damaged unit work on your door. If you explain the situation and forward a claim immediately, you will have the new unit within three days.
On the other hand, if you’re not in possession of solid proof of payment, then the warranty-claiming procedure can be a bit complicated.
Anyhow, make sure to involve the official support, and they will guide you accordingly.
My husband purchased a TruBolt Classic Knob Item #1740028 and while trying to install it we discovered that the latch will not work on the larger size that we need. Will not turn to retract the latch. Can we get a replacement for this latch?