Petzi isn’t the greatest pet camera on the market, and you’ll find several options that bring a much better value to your smart home. Not only does this camera have poor video quality, but you will also struggle with the sound feature. It is pretty hard to consistently use this pet camera over longer periods, and you’ll eventually think of switching to options like Furbo. So, just save yourself some hassle and wait a bit longer to go with more established products.
On the other hand, if you’ve already made the purchase and need a way to troubleshoot Petzi cam sounds, then the following methods might just help you get the camera working again. Hopefully, you won’t have to get a replacement after going through these steps.
Troubleshoot Petzi Cam Sounds
- Power Cycle Petzi Cam
If the sound features were working well up to this point and you’re sure that there are no hardware problems with the device, then a simple power cycle is all you need to get the Petzi camera working again. Just remove all power from the camera for around 2 minutes and then turn it back on. Wait for the camera to boot up properly, and then try using the Petzi cam sounds again. The alerts should be audible without any complications.
- Update Petzi Application
The Petzi application is not that great, and issues with the Petzi sounds are pretty common when you’re using an outdated version. If you’ve not updated the app in a while, then you’re likely in the same position with the Petzi sounds. The only solution here is to get the latest application version installed on your phone.
If you have a good internet connection, it won’t take you more than a few minutes to install the new application. After that, you can engage the alerts again to check the response from the Petzi camera.
- Reconnect Petzi Camera
The quality of network connection also plays a role in this issue, and if your internet is not working properly, you won’t be able to engage the alerts through the mobile application. In this situation, you should try to refresh the network connection by rebooting the router and then connecting the Petzi camera with the home network again. This should address minor network-related bugs, and you’ll be able to get the desired response from the Petzi sounds.
- Use A Different Smartphone
Some owners also said that they had to switch to a different mobile device to fix the sound problems with the Petzi camera. If the OS on your current mobile device is outdated and doesn’t match the requirements of the Petzi application, then you should also follow the same method.
Connect a different mobile device with the Petzi camera and then try using the sound alerts again. If the alerts do work, then you’ll know for sure that there is nothing wrong with the camera, and the issue is with the mobile device that you’re using to connect with the camera.
- Reset Petzi
Resetting Petzi will take care of all the programming bugs and get everything back to factory settings. You’ll have to set up the camera again, but the problems with Petzi Cam sounds not working will be addressed at this point. So, just follow the instructions mentioned in the owner’s manual and hard reset your Petzi camera. After that, you can connect it with your home network and use the sounds feature to see if it gets the attention of your pets.
- Check For Hardware Issues
At this point, the only possibility left is that your camera has hardware issues. You can’t do anything about these issues, and the only fix here is to demand a replacement from your dealer. The warranty on this camera is pretty decent, and if the claim is genuine, it shouldn’t be too difficult for you to secure a new Petzi camera. So, instead of wasting hours of your time, involve the experts in the troubleshooting process, and they will help guide you through the steps more efficiently.
Overall, you won’t have to do anything more than a quick power cycle to get the Petzi camera working again. However, if the issue remains unresolved even after all of these methods, then your best bet is to get a replacement.