While many users are skeptical about the viability of touchpad door locks, these units are one of the most reliable devices that you can purchase for your home. As long as you’re sticking with established dealers like Schlage, there is nothing to worry about.
However, if you’re going cheap with other budget brands, then it is not that uncommon to run into issues with the Touchpad door lock not working.
Depending upon the brand you’re currently using, there are quite a few factors that play into issues with the Touchpad door lock not working. So, here are some possible fixes that can help you fix the touchpad door lock.
How to Fix Touchpad Door Lock Not Working
- Check For Installation Issues
Installation issues with the Touchpad door lock are the first thing that you need to check when the unit is not working. It is true that many programming-related bugs can impact the functioning of your smart unit, but your first step should always be fixing the alignment of the striker with the latch. Otherwise, you won’t be able to smoothly lock or open the door.
So, you should either call a professional or go over the installation instructions once more to isolate this issue with the Touchpad door lock not working. Hopefully, you won’t have to worry about the same functionality-related issues after fixing installation problems.
- Power Cycle the Smart Door Lock
Power cycling the smart door lock is another effective method of eliminating the programming-related bugs in the system. However, this step is viable only when you’ve recently installed the system and have yet to get through all configurations. So, if you’re in the same situation, try to limit the power to the touchpad door lock for a few minutes.
Once the few minutes are over, you can connect the battery or power wires back with the touchpad door lock and then test its performance. Ideally, this method should eliminate programming bugs in your touchpad door lock.
- Verify Access Code
While it is not that rare for programming bugs to present themselves in touchpad door locks, it is also possible that you’re just using the wrong access code on the touchpad. Many owners said that they were able to fix the issue with the touchpad door lock not working after updating the access code. So, you should follow a similar method and try using the master code to update the lock configuration.
- Calibrate Touchpad Door Lock
Calibrating the touchpad door lock is another effective method of limiting this issue with the unit not working. If the door lock is not calibrated correctly, then you will keep running into problems with the unit not opening or closing properly. So, to isolate this problem, just access the lock configurations and try to calibrate the touchpad door lock properly.
It won’t take much of your time, and you have to ensure that the lock is fully engaged and disengaged as you input the access code. That way, you won’t have to worry about situations with the Touchpad door lock not working.
- Reset Touchpad Door Lock
Resetting the touchpad door lock should be your next move if the calibrations get you nowhere with the performance of the unit. Depending upon the brand of touchpad door lock you’re currently using, you will have to power cycle the door lock and then proceed with the reset to eliminate all programming-related issues in the system.
The overall procedure can vary from model to model, and your best bet is to refer to the manual or online guides on how to reset the touchpad door lock for your specific model.
- Contact Customer Support
Lastly, if you’re not able to put your finger on the exact issue and the Touchpad door lock is still giving you the same errors, then contacting customer support is your best move. Just make sure to provide a detailed description of the issue to the experts working at customer support, and they will help you with troubleshooting methods that are relevant to your specific issue.
So, if you wish to avoid the hassle of isolating the issue yourself, just send a support ticket or call your dealer for help. Hopefully, your issue with the touchpad door lock will be fixed in due time.