Samsung SmartThings is one of the best things that you can get for yourself in a smart house. Through SmartThings, you can open up a whole bunch of opportunities to automate different tasks at the house.
What’s even better about this device is that it has full compatibility with most devices and apps. Though users have been complaining about a specific problem with their SmartThings. These users mentioned how whenever they tried to remove an app, they received an error stating “This SmartApp can’t be deleted at this time because it is installed by one or more users.” If you have also been getting the same error, then here is how you can fix it:
How To Fix “This SmartApp Can’t Be Deleted At This Time Because It Is Installed By One Or More Users?”
- Delete the App Through IDE
If you haven’t already, then one of the first things that we recommend you do is to try and remove the application directly from the IDE. This is also the most common way to delete an application from SmartThings.
To do this, you will have to access your IDE and go into the My Locations tab. Here, you should be able to list all the smart apps that have been installed. Navigate to the app that you want to remove and tap on edit. There should be an option labeled “Delete”, which should help remove the application.
- Using the Simulator
Installing any application through the simulator won’t be uninstalled through your IDE. Instead, you will have to access the simulator and remove these applications. First, you will have to figure out the applications that have been installed on your simulator.
Once you are sure of them, try running the simulator. You should be able to locate all apps on the simulator. Simply uninstall the ones that you want to remove. Once you have uninstalled them on the simulator, you will also have to remove them through the app settings. A delete option should be inside the app settings, letting you completely remove the app.
- Deleting the Parent Application
We have also seen cases where users were struggling to remove the child application on their SmartThings. It seems that most child apps can only be removed after the parent app has been successfully removed.
So, to make sure that you fully remove the application, you will have to delete the patent application first. Although it is worth mentioning that deleting a child’s parent app will label it as an orphaned app.
Also, in case you are having a hard time grasping the gist of this, we strongly recommend referring to a user manual. As using SmartThings can often require a bit of technical skill, it can seem overwhelming for a few users at first.
- Contacting Customer Support
Another thing that you can do which should potentially help in your case is to get help from customer support. But for these professionals to help in your case, you will have to make sure that you mention everything about the issue that you are currently facing.
Apart from that, you will also have to let them know about the things that you have already tried in order to troubleshoot. After answering to some of their queries, they should help you have a better chance at resolving the error through additional instructions on troubleshooting. Similarly, if you do end up getting confused at some point, you should feel completely free to contact the team for help.
The Bottom Line:
“This SmartApp can’t be deleted at this time because it is installed by one or more users” is a pretty common error that users face while using Samsung SmartThings. Most usually, the error is caused as a result of multiple instances of an app is installed.
To effectively remove the application, all these users have to do is to list their smart apps through IDE and uninstall the application by tapping on edit.