While Sonos units are second to none in terms of sound quality, the configurations and library management can be a bit tricky for most users. You’ll come across several issues where the Sonos system won’t be able to add the music folder to the computer.
This issue with the Sonos system is mostly related to the PC configuration and a lack of permissions. If you’re running into the same issue as you try to update the music folder, then the firewall is usually the main culprit.
Even though there are a few more factors that can impact this issue, here is how you can troubleshoot issues with Sonos being unable to add the music folder to the computer.
Sonos Was Unable To Add The Music Folder The Computer Is Not Responding
- Update Firewall Configurations
The firewall on your PC is most likely blocking access to the Sonos system, and you’re unable to update the library because of this issue. In most situations, this issue can be fixed by updating the firewall configurations. However, you can also test your luck by disabling the firewall for a few moments until the music folder is added to the PC.
On the other hand, if you’re not that sold on the idea of disabling the firewall configurations, then make sure that the access to the Sonos system is not blocked. Once the firewall configurations are updated, you can try adding the music folder again.
- Use Ethernet Cable
If you’re using Wi-Fi on your PC, try switching to an ethernet connection. A poor-quality connection will always lead to this situation with the music folder not getting added to the computer.
So, just connect an ethernet cable with the router and your computer, and then try adding the folder again. Make sure that the quality of the internet is decent and that there are no issues with your router. Otherwise, you’ll have to reset the router before moving on to the next method.
- Disable VPN
While VPN services like NORD keep your device protected, they can create complications with the music folder not syncing with your existing library. So, if you’re also making use of these VPN services, try switching them off for a few moments until the music folder is added to the computer. Once the music folder is added, you can turn these services back on, and you won’t have to worry about the same complications again.
- Re-Add Music Library
Some users also pointed out that they had to completely remove the music library from their computer and then add it again to get ahead of these responsiveness issues. So, if you’re not successful with the troubleshooting processes up to this point, just remove the music library and add it again. You can further try to pair up a different computer with the Sonos system to isolate the issue with either the Sonos system or the computer.
- Reinstall OS
Reinstalling the operating system on your computer is also a viable fix to this issue where the Sonos system is unable to add the music folder, and the computer is not responding to your input. It will take a while to reinstall the OS in your computer, but the issue will likely be fixed once the OS is reinstalled.
Keep in mind that you’ll have to configure everything on your PC from scratch after reinstalling the OS. So, make sure to try out all other methods before reinstalling the OS. That way, you’ll be able to save a fair bit of your time.
- Get Help From Customer Support
Seeking help from customer support is the next thing that you consider when you’re unable to isolate the issue. Referring to an expert will not only help you narrow down the problem, but you’ll also be able to better manage the Sonos system. So, make sure to send a support ticket to Sonos support or call their company number during working hours.
Ideally, you won’t have to bother with more fixes after updating firewall settings. So, make sure to go through the firewall configurations thoroughly before updating the music folder on your computer again. Hopefully, you will be able to fix the issue by improving the connection quality and removing firewall restrictions.