Quality-wise, Sonos Move is one of the best speakers when you’re looking for a portable setup. However, the performance consistency of this device is a bit questionable, and there have been a few concerns about the battery life of Sonos Move. There have been a ton of complaints about Sonos Move not turning on, and it is often linked with the battery of your portable speakers.
However, programming issues can also play a role in this situation with Sonos Move not turning on. So, here is a list of possible troubleshooting methods that will help you get the Sonos Move working again.
Fixing Sonos Move Not Turning On
- Get A Battery Replacement
A battery replacement should be the first thing you need to consider when the Sonos Move unit is not turning on. You’re likely dealing with a defective battery that won’t respond to any input. So, if you’ve had the unit for a while, your best bet is to get a replacement and then try turning on the Sonos Move system again.
Most often than not, the issues are related to the battery, and simply replacing the battery and cleaning up the connection points will help you address all the power-related issues. If you’ve recently installed a replacement, try to check its orientation and connect with the contact points.
- Use Charging Base
You can also rely on the charging base to start up the unit if you’re sure that the issue is not related to a defective battery. Sometimes owners just forget to properly charge the batteries on their Sonos Move, and you should also shift your focus to checking the placement of the Sonos Move unit on the charging base. Make sure there are no gaps and try to find a different spot for your charging base.
There is a chance that your current power source is not supplying the unit with sufficient power, and you should make use of a multimeter to check the output from the current power source. If the voltage is insufficient, then the only thing you can do is to call an electrician to fix the outlet.
- Reset Sonos Move
Resetting the Sonos Move will address programming bugs with the Sonos Move. If the unit responds to your input, then try to follow the reset sequence by removing the unit from the charging base. You need to turn off the unit after taking it off the chagrin base and then hold down on the join button as you try to turn it back on.
Keep on holding the join button after tapping the power button, and the LED indicator on your move will start flashing. At this point, you can let go of the join button and wait for the LED to stabilize before you connect the Sonos Move with your mobile device again. You’ll have to go through all the configurations from scratch, but this is your best bet at fixing the programming bugs in your Sonos Move system.
- Claim Warranty
On the other hand, if your device is defective and there is something wrong with the main board, then you’ve run out of luck. Your only option left here is to reach out to the Sonos dealer and claim the warranty. The Sonos dealers are pretty accommodative and will provide you with a replacement as soon as possible if the claim is indeed valid. So, if you’re sure that there is a genuine problem with the device, just reach out to the Sonos dealer and have him help you with the issue.
- Call Sonos Support
Calling Sonos support is another great method of isolating the problem without spending hours in the troubleshooting process. If you’re not sure how to narrow down the issue yourself, then seeking help from a certified technician from Sonos support is the ideal choice for you. You can call Sonos support directly Monday through Friday to inquire about the problem.
The experts working at the customer service department will help you find the cause behind Sonos Move not turning on while also recommending relevant troubleshooting methods to get the system working again. So, make sure to involve the experts when you’re unable to get the Sonos Move to work.