The Somfy app might not have the best reviews, but it does bring support for an extensive list of devices. You will be able to access a ton of smart features, and it will make it more convenient to manage your blinds, shapes, and shutters. However, the poor performance consistency of this application won’t contribute positively to the automation system in your home.
It is pretty common to come across complaints of the Somfy app not working. You will find a ton of negative reviews on this app, and there is a decent chance that you will struggle with the same situation where the Somfy app will stop working. So, here are some solutions that can help with this app.
Troubleshooting Tips For Somfy App Not Working
- Try Rebooting Your Phone
One of the simplest fixes to the Somfy app not working is hard rebooting your phone. So, you should try the same method and hold down on the power and home button for a few seconds. You will have to hold down on these buttons for a few seconds, and then your unit will go through the reset process.
Rebooting the smartphone will fix the functionality-related issues with the app, and it will only take a few seconds of your time.
- Use A Different Network
Sometimes, you’re just dealing with network-related issues when the application is not letting you log into your account. While there are a few situations where you will be struggling with server-related issues, switching the network will help you log back into the account. So, if you’re sure that the servers are functioning perfectly, then you need to try out a different network.
Some users have also mentioned that disabling the VPN network and resetting the proxy settings on the router is a good method of eliminating network-related issues. So, keep that in mind if the Somfy app is not working.
- Clear Up Mobile Storage
If the mobile storage on your phone is not enough, then the Somfy app won’t be able to load perfectly. So, if your device is filled with excessive files and the space is not enough for the app, then now might be a good time to free up some space. Otherwise, you will keep struggling with the same situations, and the Somfy app will stop working.
- Remove Background Applications
The background applications on your mobile devices also play a role in the Somfy app not working. Aside from the VPN, other mobile apps can impact the performance of this program. So, there is no harm in trying your luck with removing the background applications and then relaunching the Somfy app.
If you’re lucky, the Somfy smart app will work perfectly, and removing the background app will free up the mobile resources to process the application requirements. So, remove all the background apps and then try engaging the system again.
- Reinstall Somfy App
At this point, reinstalling the Somfy app or clearing up the application cache on your mobile device might be the only thing that you need to do to get the system working again. It will only take a few minutes and has a decent chance of fixing your app. So, you should either delete the application from your app or try to access the smart storage options and delete the stored cache.
Both of these options will remove any programming-related bugs in the application, and you will be able to control the smart devices again. So, if the issue is not fixed at this stage, reinstall the application and test out the app again.
- Test Out An Older Version
It is also possible that the issue with your Somfy app is related to the latest update. Usually, it can take a few days for the developers to address the bugs in the new version of the application. So, you can test out an older app version and wait for the developers to issue another update.
Other than that, you can’t do much about the app, and contacting support is your only move. You can either send a support ticket to customer support or mail them about your issue. That way, you won’t have to spend hours trying to troubleshoot the problem yourself.
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