9 Ways To Fix Sensi Thermostat Not Connecting To Wi-Fi

Sensi is a popular brand that is known for providing customers with all kinds of smart home solutions.

The team at Sensi is full of dedicated and experienced professionals that are working all the time in order to bring you comfort and convenience.

So, if you’re looking for an upgrade and need a more decent option to help you down the road, going with Sensi might just be the perfect option for you.

This brand has been dominating the market for years and will continue to do so for decades.

All it takes is a bit of budget and hassle to set up the unit.

This is especially true for the Sensi thermostat, and you will not have to worry about any performance issues as long as you install it correctly.

For this reason, we suggest that you get help from an expert when trying to get through the installation.

One of their most common lineups is their wide range of smart thermostats. Sensi features all kinds of options for smart thermostats.

Their smart thermostat also comes with a pre-installed display. The display helps you show the status of the screen easily.

How To Fix Sensi Thermostat Not Connecting to Wi-Fi?

Like any other smart device, the Sensi thermostat also requires a strong and reliable internet connection in order to work properly.

Unfortunately, users have been facing different kinds of issues with their Sensi thermostats. According to them, their Sensi thermostat is not connecting to Wi-Fi.

As a result, these users are left with only frustration and confusion. Most of them have no idea what they should do now.

Today, we will be explaining a few ways how you can easily troubleshoot this error. So, without wasting any time further, let’s get started!

1. Reset Sensi Thermostat

One of the first things you can try is resetting the Sensi thermostat.

Resetting the thermostat should help you restore your device’s settings to the factory. Keep in mind that once you reset the device, you may have to go through the setup again.

2. Update Your Wi-Fi Through App

If resetting your device does not help, then try following these steps:

1. Launch the Ecovent app and navigate to the main menu through the top left corner of the main screen
2. Go to system settings
3. Choose “Update thermostat Wi-Fi” (You may have to physically touch your Sensi thermostat, which means you will have to stay home during this procedure).

If you have multiple thermostats, you will have to perform the same for each thermostat.

3. Make Sure The Device Is Not Too Far Away From the Router

Another thing you may need to check is that the device is not too far away from the router. Also, you will need to check whether there is any interference between the router and the device.

You may need to move your router or your device closer to each other.

4. Check For Interferences

At this point, you need to check up on the interference side of things to make sure that the response from the unit is optimal.

Sometimes, having too many devices in the same room is not that great of an idea, and you will have to switch to some other options down the road.

So, if you’re stuck in these errors as well, the best thing that you can do is to check for interferences by removing the extra wireless devices and then trying the connection again.

If you’re able to secure a decent connection from the unit, then you will be sure that the interferences are to blame here.

There are two options that can help you here. First, you can remove all of these devices from the room and then find a different spot for these units.

Second, you can upgrade the router or purchase an extension for these devices.

Other than that, there aren’t many options, and you will have to get rid of some of the extra units.

So, be sure to keep that in mind when you can’t seem to secure a good enough response out of the unit. Hopefully, you will not have to deal with any errors down the road. 

5. Limit Range

Limiting the range between the router and adjusting the positioning of the router relative to the thermostat is not a bad option.

So, if you’re not using a decent router, it might be hard to follow through with a fix when the thermostat is not in the effective range.

For most units, the effective range is limited to about 20 feet. However, the presence of thick walls and interference will further limit these issues.

So, you need to make sure that the router is in direct line of sight from the thermostat and that the distance is not more than 20 feet.

A quick adjustment here will have you sorted in the long run, and you will not have to deal with any more issues when it comes to setting up the thermostat. 

6. Adjust Credentials 

Sometimes, the issue is also related to the credentials, and you need to make sure that there are no special characters like a hash tag or a dollar sign when you’re trying to fix these issues.

It will take a bit of your time when you’re trying to adjust these errors, and there are no quick fixes here.

So, all that you need to do here is to update the credentials and make sure that the credentials are not the same for the 5.0 GHz and the 2.4 GHz networks.

That will further make it easier for the thermostat to connect to the router. 

7. Reboot Router

Next, a simple fix like rebooting the router or power cycling the unit will keep you sorted. All that you need to do here is to remove the power from the unit and then keep it removed for about a few minutes.

From there, you need to power up the unit one more time, trying to limit these errors.

Ideally, this routine will be enough to help you limit minor programming bugs, and you can go about using the thermostat accordingly. So, be sure to quickly reboot the unit. 

8. A Reset Might Be In Order For The Router

Another pretty great method for limiting issues related to the router is to go through a quick reset.

This is especially true for users that like to tweak the router configurations and update the proxy settings. So, if you’re in the same boat, a reset might be in order.

The only thing that you can do in these situations is to power cycle the unit and then check up on the programming side of things. It will take you a few moments, but you’re not left with many options here. 

Once the reset has been completed, you will have to go through all of the configurations from scratch. However, there is a good chance that your issue will be sorted out after the reset is through.

So, don’t hesitate to reset the router as well as the smart device before pairing them again. 

Ideally, all errors will be addressed right here if your unit is not damaged. So, if you’re working with a decent device and don’t have to deal with any extensive errors, fixing the unit will come easily to you.

It all comes down to how you’re planning on going about addressing the programming-related errors.

On the other hand, seeking help from the official support team might not be such a bad idea. So, if you’re still stuck, follow through with the details below. 

9. Contact Customer Support

Lastly, we recommend you contact Sensi’s support team. A professional from the team will reach out to you shortly after and help you with your issue.

You will need to cooperate with him throughout, as he suggests to you a list of troubleshooting steps that should help you resolve the issue.

The Bottom Line

Are you experiencing an issue with your Sensi thermostat where your device is not connecting to Wi-Fi?

If so, then we suggest you follow all of the steps mentioned above. Most of the time, you will not have to deal with any long-term issues, and fixing the unit will come easily to you.

So, be sure to stick with this option when you’re not able to get the desired response out of the system. Ideally, a quick power cycle and improving the positioning of the unit will have you sorted out here.

There are no extensive steps involved, and the basic troubleshooting routine is mostly enough.

On the other hand, if you’re not that lucky and the issues are still persistent even after going through some of these pointers, then you need to reach out to an expert for help.

The official support members are always ready to help owners, and you can contact them at any time.

Lastly, there is also a possibility that your unit is defective. So, you can reach out to the dealer and have the dealer provide you with a new unit.

Nine times out of ten, you will be sorted right here and won’t have to deal with any more errors down the road.