Even though you’ll find a ton of users for Roborock, the market sentiment is not too positive when it comes to the performance consistency of this brand. You will often notice customers complain about minor issues with Roborock devices. One of the more common problems that annoyed many Roborock S5 owners is failing updates.
Most of the time, this issue is not that serious and can be fixed pretty quickly by going through some basic steps. So, try going through these fixes to get ahead of update problems with Roborock S5.
How to Fix Roborock S5 Update Failed?
- Dock the Unit
For updates, your Roborock unit needs to be on the dock, and the battery levels should be more than 20 percent. If you’re trying to update the firmware when the dock is not connected to a power source, you will keep getting the same message. So, the first thing you need to do is to charge the Roborock S5 on the dock and then try to update it again.
Once the battery is around 50 percent and the Roborock is charging on the dock, you can try your luck with the update again. There is a good chance that your issue will be fixed at this point, and you won’t have to bother with more solutions.
- Improve Signal Strength
The signal strength is a huge variable that you need to consider when updating the Roborock. For most users, the issue with the Roborock S5 update failed was fixed by bringing the robot closer to the router. So, you should follow the same method and reduce the distance between the router and the docking station. Now, you can try your luck with the update again.
- Use A Different Network
Sometimes, switching to cellular data is the best move when your network connection is bugged. Resetting the router is not a good option as you will have to configure all the smart devices from scratch. So, to avoid hours of work, you can simply turn on cellular data on a different mobile device and then connect your current device with the mobile hotspot from the other unit.
You can’t use the cellular data from the same mobile device, and you will need access to two smartphones for this process. So, use one smartphone as a portable router and then connect the current device to the hotspot to update Roborock S5.
- Check DNS
Sometimes, changing the DNS settings on your router to 8.8.8.8 can fix the issue. If you’ve messed with the router configurations and don’t want to reset the router, then changing the primary or secondary DNS to this address should improve your situation. You can also try your luck with other addresses, and once the Roborock unit updates, you can switch back the DNS to the router default.
- Update App
Ideally, the issue should be fixed by changing the position of the router and docking the unit. However, bugs in the smart app also play a role in this issue with failed updates. So, update the app first, and then try to update the firmware of your Roborock unit.