Reolink cameras might be some of the most reliable units on the market, but it can be pretty annoying to set them up initially. You’ll find that the majority of customers rely on professional support and general contractors to develop their security systems. This will be a bit more expensive, but at least you won’t have to bother with all the minor bugs.
However, if you’re not that fond of the idea of spending money on installation, then you can get through minor issues like the Reolink client not finding the camera yourself. Just follow through with some of these methods, and your security system will be up in no time.
Reolink Client Not Finding Camera Fix:
- Check Status LED
The status LED will inform you whether or not the Reolink camera is powered up, and this will give you more perspective on the issue. Most of the time, the client can’t find the camera because it is simply powered off.
So, you need to make sure that the power connections are optimal and that there aren’t any power issues with your unit. So, you need to check the status light and then try a different power source if the status LED is not powered up.
- Modify Firewall Configurations
The firewall configurations on your system will also impact the client discovery, and you need to make sure that the firewall is not restricting the client from accessing the camera. While turning off or disabling the firewall is not a smart idea, you can confirm this problem by turning off the firewall for a brief moment.
If the issue is fixed when the firewall is disabled, then you need to add an exception for the Reolink connection. Similarly, you should also check the web protection features from your antivirus programs, and that will give you more perspective on your current situation with Reolink clients not working properly.
- Make Sure All Devices Are On The Same Network
Sometimes, the fix is as simple as connecting all the devices to the same network. If you have multiple internet routers in your home, then that is likely why your cameras are not showing up in the client. So, you need to make sure that all the units are on the same network and then try using the client to discover the cameras. That should be enough when it comes to discovery issues, and you won’t have to bother with the same errors again.
- Check For Cable Damage
A damaged cable will also lead to the same situation, and you need to get a replacement if the cables are in poor shape. You won’t be able to connect to the router when the ethernet cable is damaged, and there is no point in wasting your time with a rough wire. So, to avoid these issues, just check for cable damage and then install a replacement. That should be enough when it comes to the Reolink client not finding the camera.
- Try Updating Your Client
At this point, you should also browse through the Reolink website for software updates. If your client is on an outdated version, then that is likely why you’re not getting any response from the camera. So, simply check for updates and install them on your system. Hopefully, that will be enough when it comes to discovery issues with the Reolink cameras.
- Call Reolink Support
You always have the option of contacting customer support when the camera won’t show up. The professionals from customer support will help you find the exact reason behind this issue without bothering you with any extra steps. So, if you’re not that sold on the idea of spending hours trying to isolate the problem yourself, make sure to reach out to the professionals.
You will have to get a replacement if the camera is defective, and you can claim the warranty to get a free unit. If the claim is indeed valid, it shouldn’t take more than a few business days to get a new Reolink camera. You won’t have to deal with the same compilations with the new unit, and the dealer will guide you through the installation. So, make sure to reach out if the issue is not fixed at this point.