Reolink cameras are operated through the app, so the camera and app must be connected. If your Reolink camera isn’t connecting to the app, there are a few things you can do to troubleshoot and try to solve the problem.
How to Fix Reolink Camera Not Connecting to App?
- Adjust Settings
Open the Reolink app and go to the settings menu. Under the ‘Camera’ section, select your camera and tap ‘Connect.’ Make sure the ‘Enable Wi-Fi’ option is turned on. If it is turned on, try turning it off and back on again. You should also check that the ‘Network Mode’ is set to ‘Wi-Fi.’ If you are still having trouble connecting, try adjusting the Wi-Fi settings. Go to ‘Advanced Settings, and under the ‘Network’ section, select your Wi-Fi network and tap ‘Forget Network.’ Once you have forgotten the network, try reconnecting to it. You may also need to enter your Wi-Fi password again.
- Restart Camera
Next, consider restarting your camera. To do this:
- Go to the ‘Camera’ section of the app and select your camera.
- Tap the ‘More’ option and then select ‘Reboot.’
- Once your camera has restarted, try connecting to it again. This will restart your camera and hopefully resolve any connection issues.
- Restart App
If you still have trouble connecting your camera to the app, try restarting the Reolink app. To restart the app, go to your device’s ‘Settings menu and select ‘Apps.’ Find the Reolink app and tap ‘Force Stop.’ Once the app has been stopped, try opening it again and see if you can connect to your camera.
- Check The Camera’s Wi-Fi Connection
The next thing you should check is the camera’s Wi-Fi connection. Make sure that the camera is connected to the same Wi-Fi network as your mobile device. If the camera is not connected to Wi-Fi, it will not be able to connect to the app. At times restarting the camera also seems to fix the issue. If you are still having trouble connecting the Reolink camera to the app, the next thing you should do is restart your router.
- Update The App
Always use the latest version of the app. By updating the app, you can often reestablish the connection. It is necessary to keep track of updates to avoid minor glitches. The backend programmers work to minimize system lags and fix additional bugs that may be slowing the app.
- Update The Camera Firmware
If you still have trouble connecting your Reolink camera to the app, consider updating the camera firmware. The connection between the two devices can be lost due to outdated firmware. By updating the firmware, you can often reestablish the connection. To update the firmware for your Reolink camera, you will need to download the latest firmware from the Reolink website and save it to your computer. Once the firmware is downloaded, connect your camera to your computer using a USB cable. The camera will appear as a removable drive on your computer. Copy the firmware file to the root directory of the camera’s drive and then disconnect the camera from your computer. The camera will automatically update its firmware and reboot. After the update is complete, you can reconnect the camera to your app.
- Factory Reset The Camera
If the issue persists with connecting your Reolink camera to the app, you may need to factory reset the camera. Factory resetting will delete all of the data on the camera, so be sure to back up the data you want to save before proceeding. To factory reset your Reolink camera, press and hold the reset button for 10 seconds. The camera will then reboot and be reset to its default settings. After you’ve reset the camera, you can reconnect the camera to your app.
Contact Reolink Support
If you are still having trouble connecting your Reolink camera to the app, the next thing you should do is contact Reolink support. The team at Reolink can help you troubleshoot the issue and get your camera connected to the app.
You can contact Reolink support by phone, email, or live chat.
These were some troubleshooting tips to fix the issue of the Reolink camera not connecting to the app. We hope this was helpful and that you can now connect your camera to the app.