When you’re in the market for durable security cameras, Reolink units will differentiate themselves as the only reliable option. However, just like every other smart device, minor connectivity issues are pretty common with these cameras. You’ll come across a ton of reports on the Reolink camera not connecting with the home network.
Most of the time, this situation is not that serious. You’ll just have to go through some basic troubleshooting steps to get everything in order. So, if you’re in the same shoes with a Reolink camera not responding to your input, then going with some of these fixes should set everything straight. Hopefully, you won’t have to purchase a replacement.
Fixing Reolink Camera Not Connecting
- Remove VPN
Usually, this issue with the Reolink camera not connecting can be related to VPN problems, and you need to remove VPN from your mobile device when the camera is not responding. It is true that a VPN will protect you online, but it can create connection problems when you’re trying to connect with the security camera. So, if you’ve recently updated the proxy settings on your mobile device, just turn off the VPN and then try connecting the cam one more time.
- Check For App Permissions
Make sure that the application is allowed to access your location as well as the network. You can check the app permissions by opening up the mobile settings and browsing the app information. Similarly, you need to update the app and rely on the latest version to connect with the Reolink camera.
A few users also pointed out that they had to reset the app data to get everything in order. So, open up the app settings and then remove all the stored data. Hopefully, that will be enough to get everything in order with the Reolink camera not connecting.
- Improve Signal Strength
Improving signal strength is pretty easy, and you need to make sure that there are minimal interferences between your router and the smart device. If you’re using too many smart accessories with your router, it is not a bad idea to turn them off for a brief moment. After that, you can bring your router closer to the camera. Ideally, a distance of under 20 feet will do the trick, and you can try going through the connection routine one more time.
- Try A Different Router
Most of the time, the network bugs are only related to the router, and you can test out your luck by rebooting the router. If you’re lucky, that should be it when it comes to these minor network bugs. However, you might need to rely on a different network if you’ve messed with the proxy settings on your router.
Trying to connect the camera to a different idea will provide you with more perspective on the issue. So, just rely on a different device and make sure that there aren’t any issues with the Reolink camera itself.
- Reboot Your Camera
If the camera doesn’t respond to a different network, there is a good chance that your security unit is at fault here. To narrow down on the issue, you should simply remove power from the camera for a few minutes and then try turning it on again. Go through the connection routine one more time, as a quick reboot should address minor programming bugs. Hopefully, you’ll be able to save yourself the hassle of factory resetting the smart device.
- Hard Reset Reolink
If the camera doesn’t respond even after the reboot, you need to hard reset your device. This will wipe all the configurations from your unit, and you’ll have to go through the setup from scratch. So, if the hard reboot doesn’t help you get any response from the Reolink unit, just go through the factory reset routine. That will be enough to help you with the connection errors, and the camera will start responding to your home network.
On the other hand, if the issue persists even after the hard reset, then you need to call for official support. There is a possibility that your camera is defective, and seeking help from the customer support members will help you get everything back on track. So, make sure to reach out when the hard reset is not working.