4 Ways To Fix Recording Subscription Inactive On Ring

For improved security features, it is preferred that users subscribe to the Ring protection plan. There are a few variations available depending on the requirements of the users.

So, if you’re not that short on the budget and need an exceptional unit, going with the Ring subscription is not a bad idea.

You can select either a ten dollars monthly plan or a three dollars monthly plan.

You can also subscribe to the yearly bundle on both packages to save some money. So, just adjust your budget accordingly and go with the plan that best suits your requirements.

According to most experts, this plan is well worth the investment.

The pricing is not that expensive, and the majority of smart features will add layers to your home security. So, if you live in a shady neighborhood, we would recommend that you go with a Ring subscription.

When you buy a Ring product, you automatically get a trial for the paid plan for four weeks.

After the four weeks are over, you will get a message that the recording subscription is no longer active. Here is what you should do about the recording subscription.

How to Fix Recording Subscription Inactive On Ring?

1. Subscribe to Protect Plan

To get the video recording feature, you will have to subscribe to the paid plan offered by Ring. No method can be applied to allow users to still access the video recordings after the paid plan has expired.

So, if your free trial is over and you get this message on your mobile application, then you’ll have to reach out to ring and subscribe to one of their protection plans.

That will allow you to access the video recordings that have been previously saved during the free trial. Otherwise, you won’t be able to access them after the expiration date.

Luckily, the payment plan is very affordable, and any mainstream service provider will charge you way more for the same services.

The videos are not stored locally on your mobile device, and you will have to pay Ring to use their server space.

You can also get additional features from the paid plan, like professional monitoring.

But if you only want the recording feature, then it will cost you around 30 dollars a year, which seems like a reasonable amount. So, subscribe to the protection plan if you want to activate the recording subscription.

2. Re-Login

If you’re getting this message on your application but you’ve subscribed to the protection plan already, then we suggest that you try logging into the application again.

If the message appears again and you see that there are multiple weeks left in the expiration of the subscription, then you should clear the app data and then log in to the app again.

There is a chance that your application is malfunctioning which is why you keep getting the inactive subscription message.

However, if you’re still getting the message in the app after reinstalling, even though you’ve paid for the protection plan, then there might be some issues with your account.

If that is the case, then follow the step mentioned below.

The possibility of server-related issues is always there, but that is quite uncommon. However, you can still conform to that suspicion by reaching out to the experts.

They will be more than happy to guide you accordingly through the server issues. From there, it shouldn’t be too hard to isolate the problem.

If the servers are down, then you can’t do much about the system.

However, if you’re sure that the Wi-Fi is working properly and there is nothing wrong with the Ring servers, then checking the associated subscription is the better idea. It all comes down to how you’re dealing with the unit.

3. Transfer Subscription

If you’re running into this issue with a new device, then the problem might be more related to the subscription being tied to the older unit.

According to experts, the Ring subscription is linked with the connected doorbell serial number. You can isolate this issue by checking on the older unit.

The only thing you can do here is to remove the subscription from the old plan and then pair up this unit with the new one.

There are no other methods that can help you through these errors. However, you will still need to save up the recorded clips on the current device to avoid issues with lost tapes.

So, open up the Ring account and head over to the stored videos. You need to transfer these videos onto a different memory spot and then try to cancel the service.

That will help you get a refund, and you can proceed with the purchase of the same plan on the new device. There are no other fixes here.

All you have to do after getting the refund is to register the new device and get the plan on it.

The recording will resume, and you will be able to access the new clips in no time. So, keep that in mind and then try out the subscription plan specifically for the new unit.

Hopefully, you won’t have to go through much hassle, and the recording features will get engaged in no time.

However, you will still need to be sure that you’re subscribed to the right plan and that there are no issues with your account.

4. Contact Ring

If you think that there are issues with your account, then you need to ask the Ring support team for help.

Tell them about your situation and account username, and they will take a look at your account. From there, it is not that hard for these exports to isolate the issue.

After verifying the payment details, they will update your account status and take care of any issues that you’re having with your account.

So, if you have trouble with the subscription even though you’ve paid the monthly fee, then ask the professionals about this error.

They will take a look and then inform you about possible bans, errors, and glitches with the account. If the account is banned, you can appeal the ban immediately through the support ticket.

However, if there are issues with the purchase of the unit not being registered properly, then things can get complicated.

You will have to go through the setup again and then verify the serial number of the unit. The upside here is that the expert will guide you through each step of the way.

So, if you’re not too sure about the issue and want to narrow down on these errors, make sure to reach out.

They will not only save you time, but you’ll have a much better understanding of the error.

So, make sure to keep that in mind as you try to adjust the system. Hopefully, that will be it when you’re trying to get the recording features back on your system.

Wrapping Up

Most of the time, you’re just dealing with subscription-related errors or logged in with the wrong account.

Either way, you need to make sure that the account you’re using has an active subscription and that there have been no issues with the payment.

Some owners also said that they had to switch to a yearly payment plan to get ahead of these errors.

So, if you can’t seem to figure out the issue, changing the plan might be a good idea. It will be a bit heavy on the budget, but you’re not left with many options.

On the other hand, it is not uncommon for owners to complain about this issue after pairing up the subscription with their older devices.

If you’ve just bought a new Ring unit, then the subscription might still be associated with the old one.

The only way to transfer the subscription is to cancel it and get a refund before you subscribe again to the new device. That way, the subscription package will get transferred to the new unit.

From there, you can make use of all the clips.

Just make sure to engage the customer support team to avoid further errors with the unit. Hopefully, you won’t have to go through much hassle to get everything in order.