The budget price tag is the only thing that makes Petzi stand out from other pet cameras like Petcube and Furbo. You won’t get an extensive list of features with this camera, and the common bugs like Petzi not connecting to Wi-Fi are also pretty common with this device. So, even if you don’t have a massive budget, it might be a good idea to save up some more money and buy a better pet camera at a later date.
However, if you’ve already tied your money on this purchase and can’t get past these connection issues, then all hope is not lost. You can still go through the basic troubleshooting methods mentioned here to get the Petzi system connected to Wi-Fi.
Petzi Won’t Connect To Wi-Fi
- Check Router Credentials
The router credentials are the first thing that you need to check when Petzi won’t connect to Wi-Fi. If you’re special characters in the Wi-Fi username or password, then that is likely why you’re running into these complications. You should change the credentials to simple numbers and alphabets and then connect your Petzi system with the Wi-Fi.
The only issue with this method is that you will have to reconnect all the accessories connected to your Wi-Fi. So, keep that in mind and manage your time accordingly, as you’ll have to spend a fair bit of time trying to connect all devices.
- Remove VPN
The presence of an active VPN service does help with the network security, but it can create several connection problems with Petzi. You won’t be able to connect the Petzi camera to the router until the VPN is removed from your mobile device. So, consider temporarily removing the VPN from your phone and then try adding it again. After that, you can power cycle the Petzi camera once before connecting it with the Wi-Fi.
- Disable Power Saver Mode
The power saver mode on your mobile device is another major factor that should be considered when you can’t get the Petzi camera connected to the Wi-Fi. While the power saver mode is amazing for battery management, it limits the access of different applications to the basic connection services. So, if you have this mode active on your mobile device, it is best to turn it off and proceed with the connection procedure.
- Bring Petzi Closer To the Router
Sometimes, the issue behind Petzi not connecting to Wi-Fi is as simple as weak signal strength. If your router is placed in a different room more than forty feet from the Petzi camera, then you’re probably in this situation as well. It is not that serious of an issue, and your main focus here is to find a better spot for the Petzi camera.
Your camera won’t connect to the router until this issue with the signal strength is addressed. So, make sure to limit the number of wireless devices between the router and the Petzi camera and move the camera closer to the router.
- Power Cycle Your Router
The issue can also be caused by minor network bugs in the router, and refreshing the network connection by power cycling the router is always a good move. It doesn’t take more than a minute, and all you have to do is turn off power for around 20 seconds. Once the router boots back up, you can try to connect it with the Petzi unit, and if there are no programming issues with the Petzi camera, it should connect to the router at this point.
- Reset Your Petzi Camera
The last option you’re left with is resetting the Petzi camera. It will wipe away all configurations from your device and set it back to factory defaults. However, if the Petzi system is not connecting to Wi-Fi even at this point, then you’re not left with many options. After resetting the camera, you can attempt to connect it with the Wi-Fi router, and it will start working with your home network.
You can also approach the customer support experts about this issue. They will help you thoroughly diagnose the issue with the Petzi unit and also point out possible hardware issues if your camera is in rough shape. So, if you’ve had the camera for a while, it is just safer to reach out to the experts.