The subscription associated with the Nixplay frame might discourage a ton of customers, but the added benefits more than justify the price point. You will get massive discounts on printing services, and the added utility of exclusive features will further add to the value of the subscription. So, you should consider this purchase if you’re not that worried about the 4-dollar monthly fee.
While there have been no serious complaints about the device up to this point, some users did struggle with the Nixplay frame not receiving pictures. The good thing is that you can easily fix these picture issues by following these methods.
Nixplay Is Not Receiving Pictures
- Check The Playlist Thoroughly
Whenever your Email photos to your Nixplay frame are not directly added to the library, you need to access the Email playlist to access these pictures. As long as there are no issues with the network, email shield, or friend request configurations, the new images should be present in this playlist. So, just browse through the Nixplay account and check the Email playlist present on that account.
- Remove Email Shield
By default, the Email shield features are activated on the Nixplay unit for user safety. While these features are in place to secure your account, they can often restrict pictures from certain accounts. So, you need to turn off the Email shield on your Nixplay account, and that way, you won’t have to bother with the new sender issue. So, just access the Nixplay configurations and then turn off the Email shield to permanently address this complication with the Email Shield.
- Assign Playlist & Auto Accept Requests
Similarly, you need to also turn on the auto accept friend request features through the smart application. Open up the Nixplay application and then go to your profile. From there, you can access the account settings and turn on the auto accept friend request features. That way, new requests will automatically get approved, and you won’t have to manually add new friends to receive pictures.
So, if you’re using a new address to send pictures to the frame, just make sure that the auto accepts features are enabled. That should be enough to fix this situation with the Nixplay unit not receiving pictures through Email.
- Go Over Account Credentials
Sometimes, users are just missing the account credentials, and you need to make sure that there aren’t any errors in the account credentials. All the email addresses have to be followed by the address @mynixplay.com, and you can’t rely on any other credentials to send pictures to the account. So, you need to make sure that the Nixplay credentials you’re using are correct and that there aren’t any mistakes or missed letters in the address.
- Check Network Connection
Your network connection can also lead to a similar situation where Nixplay won’t respond to any input. To be on the safer side, you just have to refresh the network connection with a quick router reboot. This won’t reset any settings, and you can try connecting your frame with the network one more time.
However, if you’re sure that the network is not bugged, then you need to limit interference and reduce the distance between the router and the smart device. This will be enough to help you with the picture issues, and you will be able to see the new pictures on the Email playlist.
- Call Nixplay Support
At this point, your last option is to call the Nixplay official support regarding this issue. There might be some issue with your account, and a professional from Nixplay will look into the situation to give you a better perspective. Fixing account-related issues is not always possible, and seeking help from an expert will help you save some time. So, if you’re not sure about the Nixplay support, just call the experts about this complication.
Ideally, these methods will help address the situation with Nixplay not receiving pictures. So, if there are no hardware issues with the device, just follow these steps and reach out to customer support if you want to avoid the hassle of narrowing down the problem yourself. Hopefully, you won’t have to waste much time troubleshooting the frame.