The myQ smart garage hub brings a ton of utility features to your setup. You won’t have to go through any extensive procedures to get the system working, and it barely takes a few minutes to set up the whole system. You can also hire an expert for this job, but you’ll end up paying quite a bit of your budget to install the unit. So, it is better to just go through the installation instructions on the manual to avoid unnecessary issues.
With that said, there have been a few complaints about the MyQ smart garage hub light not working. If you’re in a similar situation, then the following solutions should help you through the issue.
How To Fix MyQ Smart Garage Hub Light Not Working?
- Check Power
If the myQ smart garage Hub light is not working, then you should start by the inspection of wiring and the power flow in the unit. There is a good chance that you’re not getting any power in the unit, which is creating this problem for you. So, to isolate the issue, it is best to rent out a multimeter and use it to check the power flow on different connection points. That way, you’ll be able to narrow down on the defects in the units easily.
In most situations, you will find issues with the power flow, and there will be a loose connection in your system. So, to get ahead of this problem, you will need to fix the power issues, and the unit will start working perfectly.
All you need to do is replace the frayed sections and secure the connection points firmly to get ahead of this issue with your smart garage hub light. Ideally, the issue will be fixed once the power flow has been restored in the system. So, make sure to manage your system accordingly.
- Relink Device
If you’re sure that there is nothing wrong with the power supply to the unit, then you’re likely dealing with communication issues between the hub light and the mobile application. In most situations, it is not that hard to maneuver through this issue, and you can easily isolate this problem by relinking the MyQ smart hub light with the mobile application. It will take a few seconds and you will likely fix the issue.
So, use your mobile app to remove the device from the account and then reset the application data. This will log you out of the account and clear all cache stored in the mobile phone. At this stage, you can open up the application again and sign back into your MyQ account. Now, you can go through the setup process again to link the device with your mobile application.
Now, you can try to operate the unit again, and your system will start working perfectly. Sometimes resetting the device can also yield some positive results. So, if the issue persists after relinking the device, then your only option left is to reset the myQ smart garage hub light and then link it again with the mobile application.
- Contact Support
In most situations, the issue with your device will be fixed at this stage, and you won’t have to bother with any other solutions. However, if the smart device is still not responding, then there is a possibility that you’re dealing with hardware issues. If that is the case, then you can’t do anything except call customer support and forward a warranty claim. So, make sure to reach out to the professionals at customer support to get ahead of this issue.
You should avoid opening up the unit yourself, as that can void the warranty. Involving the dealer is the best choice when the warranty is still valid. So, make sure to involve experts and explain your issue to them. That way, you won’t have to spend money on a replacement, and the dealer will take care of this issue for you.
All in all, these were a few things that you can try to get the system working again. Most users that were running into this problem mentioned issues with a defective wire. So, there is a chance that you’re in a similar situation which is why the myQ smart garage hub light won’t work.