myQ App Not Working: 11 Ways To Fix

myQ is an app that is made purely for your convenience. Through the app, you are allowed to have complete control over your garage.

You will have a remote control, which means regardless of your location, you will be able to open or close your garage whenever you want.

It is also worth mentioning that you are allowed to share your garage’s access with up to 5 other users.

What’s even better is that even if someone does not own a phone, you can easily generate PIN codes that can be used to open your garage.

How To Fix myQ App Not Working?

Recently, we have seen plenty of users complaining about their myQ app not working at all. Whatever they do, the app is unresponsive.

This has caused these users to worry as they have no idea what is wrong with their app.

Why Does This Issue Occur?

A dozen reasons could lead to you having this issue. In order to figure it out, you may need to apply a few troubleshooting steps.

Through this article, we will be helping you by mentioning some of these troubleshooting steps. So, let’s get started!

1. Try Rebooting the Mobile Device

Whenever you’re running into problems with the application, the first step should always be to reboot the device.

Now, it might seem like a basic fix, but you’re not left with many options at this stage. So, try to isolate the error by rebooting the device completely.

Hopefully, this time around, the application will load perfectly, and you won’t have to deal with any app problems.

So, if your issue is related to the app not loading or glitching out, just hold down on the power button. Keep holding this button for around 20 seconds, and the mobile will turn off.

From there, you can wait for around five minutes and then turn the unit back on. Hopefully, you won’t have to worry about a thing after rebooting the mobile device.

2. Reset App Data

Resetting the application data is another great method that will help you isolate problems with the mobile device.

If you’ve yet to narrow down the issue, just make sure to wipe out all stored data and cached files from the system.

It will only take a second, and you just have to open up the mobile settings and browse the myQ app. From there, you can test out the app response by launching it one more time.

Just make sure to remove all the background activity as well. Hopefully, that will be it when it comes to the app issues.

3. Try Removing VPN

The VPN might also be to blame for the irregular response to the application. If you’ve yet to narrow down the error, just remove the VPN and check the app one more time.

You won’t find many applications that support an active VPN connection.

Even if you’re using a reliable application like NORD or ExpressVPN, it is best to terminate their activity for a few minutes. Make sure to turn off these apps from the app settings. Ideally, the issue will be fixed right here.

You also need to reset the proxy configurations. So, just refresh the network settings and then try connecting to the app again.

Hopefully, you’ll now be able to secure a connection to the online servers without worrying about the proxy settings or VPN configurations.

4. Make Sure You’re On The Latest Version

The issue might just be with the app version installed on your phone. It is never a good idea to stay on an outdated app version for too long.

So, if you’ve turned off the auto-update features on your mobile device, now might be a good idea to check for updates.

Depending on your internet connection, it shouldn’t take more than a few minutes to install the latest version.

So, browse through the Play Store and find an update for your myQ application. From there, you won’t have to worry about minor connectivity errors.

5. Turn Off Cellular Data

Sometimes, this bug with the myQ application is linked to the interferences from the cellular connection. So, if you’ve not been able to narrow down the problem, just turn off the cellular data.

From there, you can launch the myQ application one more time.

You should be able to connect with the servers if the Wi-Fi router is working perfectly. So, keep that in mind and remove the cellular service for a few moments.

6. Cycle Airplane Mode On & Off

A few owners also pointed out that they had to refresh the mobile connection by cycling in and out of airplane mode. If you’re in the same boat with connection errors, just scroll down to access the notification shade.

From there, you can click on the airplane icon to turn on airplane mode for a few moments. Keep this mode on for around 2 minutes, and follow the same steps to turn it off.

It will take some time for the mobile to connect to the network services. So, be patient and wait for a stable connection.

At this point, you can test out the response from your smartphone by launching the application.

If the OS on your device is updated and there are no proxy-related errors, the problem will be addressed. So, make sure that your device is in good shape to fix the app problems.

7. Make Sure Your Phone Supports The myQ App

We suggest you check whether your device supports the app or not. Before you do, you will have to update the device. Ensure that you have installed the latest version of the OS on your smartphone.

If it is already on the latest version, then chances are that your phone does not support the app. In either case, you can further confirm this by simply using the app on another smartphone.

If it works on that phone, then your phone is most probably outdated. You may want to upgrade your phone or use a different phone altogether.

8. Reinstall the App

Another thing you may want to do is to reinstall the app. First, completely remove the app from your smartphone.

Restart your phone if necessary. Once your phone boots up, install the latest version of the app from either Google Play Store or Apple’s App Store, depending on the device that you own.

You can also try clearing the data and cache of the app. Do keep in mind that uninstalling the app or clearing its data will require you to go through the whole setup again.

9. Check Your Internet Connection

First, make sure that your smartphone is connected to a working network. If it is not, the app won’t do anything. Also, check the network that you are connected to. There could be an issue with the network itself.

In order to check this, run an internet speed test on the device. If you cannot access the site, or your bandwidth is really low, then you may want to contact your ISP.

10. Ensure That Your Garage Door Opener Works from the Remote Control

It is highly likely that the issue is not related to your app, rather, it is caused due to your garage door itself.

Before you try anything, you will need to check whether your garage door opener is allowed to work from a handheld remote control or door control.

You should troubleshoot your garage door opener if nothing seems to work at all.

11. Contact Support

There could be an outage or a technical issue being faced by myQ app users. If that is really the case, then the issue should be fixed by itself after the servers go back online.

Still, we recommend you contact the support team. They should reach out to you and let you know what’s wrong.

If the issue is on your side, they should give you a list of troubleshooting steps. Following them should help you resolve the issue.

The Bottom Line

Is your myQ app not working? We strongly recommend you follow the steps mentioned above. Doing so should help you fix the issue with ease.

The majority of these issues are related to the software on your mobile device, while others are related to the current application version.

So, try and isolate these issues by using a different mobile device and reinstalling the application. With that said, the servers might also be to blame here. You need official support to get through these errors.

Luckily, the myQ customer care team is pretty responsive and will help you through any and all issues.

All you have to do is to reach out directly, and they will guide you through relevant fixes. Hopefully, the errors will be fixed in no time.