Troubleshooting 6 Common Merkury Smart Camera Problems

When it comes to smart security devices for your home, Merkury is not the most established option in the market. The community forums are filled with complaints on issues with these smart devices.

So, even though you will get a decent price point with these cameras, there is no deficiency of issues that you will have to face. For this reason, you’ll find the majority of customers avoiding this unit.

There is no point in going with an inconsistent unit that will lead to more issues down the road. So, even if you’re struggling with budget issues, it is a better idea to wait and save up for a better unit.

That way, you won’t have to worry about any of the annoying bugs and problems.

Luckily, all hope is not lost if you’ve invested in the Merkury Smart Camera. The following details will give you a better idea of some of the common problems and relevant troubleshooting methods.

Even if you’ve bought the Merkury smart camera, keeping track of these issues and troubleshooting steps should help you get the desired security performance.

Merkury Smart Camera Troubleshooting

1. Connection Problems

Similar to the majority of budget smart cameras, you will run into connection problems with the Merkury smart camera.

However, these issues are exceptionally annoying when you’re dealing with the Merkury smart camera. So, be prepared to go through a ton of fixes to narrow down the issue.

This issue with the camera can most commonly be linked to Wi-Fi or router issues, and you need to either change the position of the router or reset the router to eliminate these connection issues.

However, before you move towards resetting the router, try to check the channel bandwidth once.

This device only works with the 2.4GHz channels, and you will struggle to connect to Wi-Fi if the channel bandwidth is set to 5.0GHz. So, check the bandwidth first and then move towards other steps.

Even if you’re using a dual-band router, we will recommend that you turn off the 5.0 GHz channel.

While there is no debate that having both channels is a good idea. Usually, the credentials are the same for these channels. So, to be on the safer end, you need to make sure there is no channel except 2.4 GHz.

Similarly, if you’re not too sold on this idea and have other devices connected to the 5.0 GHz channel, then try changing credentials for this channel.

All your focus should be on making sure that the smart camera is establishing a connection with the 2.4 GHz channel.

Otherwise, you’ll remain stuck in these errors and won’t have any impact on the overall performance of the unit.

So, be efficient with the router configurations, and hopefully, you won’t have to deal with any more issues.

2. Cam Not Recording

Even though there is no cloud storage associated with these cameras, you can still use a microSD card to record from the device.

No cloud storage is one of the most annoying things about this cam. You’ll be letting go of all the convenience and have to make a purchase for an SD card.

It supports an SD card of up to 128GB, which is more than enough for your security needs. However, some owners have mentioned problems with the recording feature on this camera.

These issues with the recording feature can be linked to a defective SD card or debris in the compartment.

So, you should use a different card and then try recording the stream from your camera. That will give a complete perspective of the issue.

Sometimes, the issue is more related to the adjustment of the card and not the formatting. So, if you’re not planning on spending any more cash on the card, try reinserting and adjusting the storage unit.

If you’re lucky, quick formatting and adjustment will do the trick. Hopefully, you will be able to keep track of the stored data from here on out.

3. Audio Issues

Another issue with the Merkury Smart Camera that some owners have pointed out is that the two-way audio won’t connect to the smartphone.

In most situations, this issue with the audio playback isn’t really linked to programming bugs. So you won’t have a hard time trying to fix the audio issues.

All you need to do is switch to a different network and then try accessing the smart camera through the application.

That will eliminate the issue with the Two-way audio, and you will be able to connect to the Merkury smart camera with two-way audio.

4. Application Glitching

While you will get the Geeni smart camera application with this smart device, it can still run into issues from time to time.

These issues with the smart camera app are often related to the device not showing up or running into pairing issues. So, to fix this problem with the smart app, you need to update it to the latest version.

If your application is already updated and there are no further updates available on the store, then resetting the application is the only option left.

You can reset the app by accessing the storage settings from the mobile app configurations and removing all data.

Sometimes, the issue is also with the mobile OS and not the unit. So, if you’re using an older unit and can’t really narrow down the exact issue, make sure to try out a different phone.

If the application works perfectly on the new phone, you’ll know for sure that the issue is with the mobile OS.

The only thing left to do here is to download and install the OS update on the current device. That way, you won’t ever have to worry about the same bugs.

5. Camera Unresponsive

The responsiveness issues with the Merkury smart camera are another annoying situation that customers have to deal with from time to time.

This situation is caused by a weak signal from your home router. So, if the router is placed far away from your Merkury smart camera, now might be the time to move it closer to the smart device.

This should fix the responsiveness issues, and you will get seamless integration with the smart application.

6. No Power

Lastly, power issues with the Merkury smart camera can be attributed to a defective adapter or a damaged cable. Unfortunately, there isn’t much that you can do yourself to fix a defective adapter.

The only play here is to claim the warranty or to seek help from customer support. If your claim is valid, then you can secure a free replacement, and the camera will start working.

Other than that, there is no harm in trying your luck with changing the power source and checking the voltage with a multimeter.

If you’re lucky, the camera will power up, and you won’t have to go through the hassle of reaching out to the support team.

On the other hand, if you find cracks or damaged sections on the unit, then the only choice left is to contact the support team.

You can also take it to a repair center, but you’ll only be wasting your cash that way. So, try to reach out to the official dealer.

All you need to show is proof of purchase and a warranty card. From there, the fix is easy, and you’ll be able to make use of the new unit in no time.

So, keep that in mind if you’re struggling with no power from the Merkury camera.

Wrapping Up

These common problems are pretty frustrating, and you can avoid most of them by giving more attention to the installation. However, we would still recommend that you stick with other brands like Wyze.

There is no point in going cheap when you’re dealing with these security devices. So, try and save up more cash or wait for sales if you can’t find the right fit for your budget.

Otherwise, you’ll just be spending your money on a unit that will keep running into problems.

If you’re not sure about the exact unit that you should pick, asking the dealer is a good option. He will help you find the best match for your budget.

So, don’t hesitate to reach out, as you might just save a ton of cash while upgrading the security system.

Hopefully, you won’t have to deal with any errors while making use of the new device.