The Lockly smart security units have gained a pretty nice reputation in the market. It is true that these locks are a bit expensive, but you’ll enjoy an extensive list of smart features from these units. The only issue with these locks is that sometimes the Bluetooth won’t work properly. It is not a serious issue by any means and can be fixed easily by following basic troubleshooting methods.
So, if you’ve also purchased a Lockly unit, and the Bluetooth is not working, then you just have to follow this troubleshooting guide. Hopefully, you won’t have to spend much time troubleshooting the lock, and it will start responding in no time.
Fixing Lockly Bluetooth Not Working
- Reboot Lockly Unit
Most of the time, this is just a programming bug that can be fixed by rebooting the Lockly unit. So, if you’re sure that you followed the setup instructions correctly, just reboot the lock by making use of the button on the bottom of your lock.
It only takes a few seconds for the lock to reboot, and you’ll hear an audible tone that will mark the completion of the reboot process. After the tone, you can try checking the response from your Lockly Bluetooth one more time.
- Refresh Bluetooth
Sometimes, all you have to do is to cycle the Bluetooth on your mobile device off and on to get ahead of these connectivity problems. Make sure that the mobile device is within the 10 ft range, and you won’t be able to connect to Bluetooth if the distance is any larger than 10 ft. So, keep that in mind and try to refresh the Bluetooth connection by cycling it off and on one time.
- Check OS & App Version
At this point, you need to check the operating system as well as the application version installed on your device. Ideally, you should be on the latest versions for both, but you can always try your luck by first updating the application. If you’re just missing a few updates, then Bluetooth will start working with the latest app.
However, if you’re on the latest app version and have not updated the mobile OS in a while, then now might be a good time to do so. It will take a bit of time to update the OS, but you’re not left with many options when it comes to Bluetooth not working on an outdated device.
- Reinsert Batteries
Some users were also able to fix this situation by reconnecting their batteries. So, you should follow the same method and remove batteries from your lock. Wait for around 2 minutes and then put the batteries back in the lock and make sure that there are no obstructions clogging up the connection points.
It is entirely possible for the connection to not work because of insufficient power from the batteries. So, you need to just remove and insert the batteries again, and that should be enough to get everything in order. As long as the batteries are fresh and they are installed perfectly, you won’t have to worry about errors related to power issues.
- Use A Different Phone
If you’re not that fond of the idea of updating your OS, there is no harm in testing the lock with another device. This will help you narrow down the problem with the lock or the mobile device. If Bluetooth connects to a different phone, then you’ll know for sure that the mobile device is the main reason behind the error. However, if the Bluetooth doesn’t respond even after changing the mobile devices, then the lock is defective, and a factory reset is in order.
- Factory Reset Your Lock
Factory reset is the last attempt at fixing the lock when you’re not getting any Bluetooth connectivity from the unit. This will wipe all the stored configurations, and you’ll have to set up the lock from the start. However, there isn’t anything else that can be done about the lock not working with your mobile device.
If the lock is indeed defective, make sure to call the dealer for a replacement. You won’t be able to fix a defective lock yourself, and you need help from the dealer to secure a replacement. Hopefully, you won’t have to worry about the same issues again with the new lock.