The Lockly auto-lock feature is a security measure that automatically locks the door after a period of inactivity. The lock prevents someone from breaking into your home while you are away.
There are a few reasons why your Lockly auto-lock feature is not working as it should. Mentioned below are a few troubleshooting tips you can try to get it up and running again:
Fixing Lockly Auto Lock Not Working:
- Turn Auto lock From App Settings.
If you’re having trouble with your Lockly auto-lock feature, you should check the app settings first. The auto-lock should be activated in the app settings. Open the Lockly app and go to Settings > Security. From there, you can turn off the auto lock feature by tapping the switch next to it. Then turn it back on.
- Restart Lockly
If you’ve checked the app settings and the auto-lock feature is still turned on, try restarting your Lockly smart lock. To restart, remove the batteries from the lock for a few seconds and reinsert them. The batteries shouldn’t be low on charge or dead. If that’s the case, get a replacement.
- Check Your Wi-Fi Connection
Another reason why your auto-lock feature may not be working is because of a poor Wi-Fi connection. If the lock is not connected to the internet, it will not be able to communicate with the Lockly app, and thus the auto-lock feature will not work. Ensure that your Wi-Fi router is turned on and your lock is within range. A stable internet connection is a necessity. The auto-lock feature relies on a constant connection to the internet to work properly.
- Activate Background App Refresh
If you’re still having trouble with your auto-lock feature, there’s one more thing you can try. Open the Settings app on your cellphone and tap on General. Then, scroll down and tap on Background App Refresh. Make sure that the switch next to Lockly is turned on. This will allow the app to refresh in the background. If you’re using an iOS device, make sure that the Background App Refresh setting is turned on for the Lockly app.
- Reinstall App
If you’re still having trouble, the next step is to uninstall and reinstall the Lockly app. This will delete all your current settings and data, so be sure to back up any important information before proceeding. To uninstall the app:
- Hold down on the Lockly icon until it starts wiggling.
- Tap on the X in the icon’s corner and confirm that you want to delete the app.
- Once the app is deleted, reinstall it from the App Store.
- Factory Reset
If you’ve tried all of these troubleshooting tips and still have trouble with your Lockly auto-lock feature, the next step is to factory reset your lock. This will delete all your current settings and data, so be sure to back up any important information before proceeding. Remove the batteries for a few seconds to factory reset your lock and reinsert them. At the same time, to power on the lock, press and hold down the Lock and Unlock buttons simultaneously for 5 seconds. This will initiate the factory reset process.
- Restart App
If you’ve tried all the mentioned tri and your auto-lock feature still isn’t working, the next step is to restart the Lockly app. To do this, double press the home button on your iPhone and swipe up on the Lockly app preview. This will close the app completely. Then, open the app and see if the issue has been resolved.
To sum it Up:
There are a few reasons why your Lockly auto-lock feature is not working as it should. To activate the auto lock, you should first check the app settings. If the auto-lock feature is still turned on, try restarting your Lockly smart lock or check your Wi-Fi connection. If you’re still having trouble, try activating Background App Refresh or reinstalling the app. If none of these troubleshooting steps work, the next step is to factory reset your lock. If you’ve tried these troubleshooting ideas and your auto-lock feature still isn’t working, the next step is to restart the Lockly app.
If you’re still having trouble with your auto-lock feature, contact Lockly customer support for further assistance.