Smart units from Leviton aren’t the easiest to handle for beginners. If you’re new to home automation and don’t want to spend hours pairing different devices, then this is not the brand for you.
Even though devices like the Leviton VPT24 seem great, there are several issues associated with these units.
You will occasionally run into situations where the Leviton VPT24 won’t work. These issues are pretty common and can stem from a ton of different factors.
So, if you’ve already spent money on this device and want to know more about how to troubleshoot Leviton VPT24 when it is not working, then the following details are for you.
Dealing With The Leviton VPT24 Not Working
- Check The Battery Status On Leviton VPT24
The first thing you need to check is the power status on your Leviton units.
Most often than not, you will find that the battery has drained out, which is why the timer has stopped working. In this station, you can’t do much about fixing the issue by resetting or restarting the timer.
The only solution here is to get a battery replacement. So, make sure to source a compatible battery that works well with your smart unit.
It will take a bit of your budget, but you won’t have to worry about changing the battery for months after installing a fresh piece.
Still, environmental conditions like extreme cold or moisture can impact the battery. So, don’t be surprised when the battery runs out faster than your system. Hopefully, you will not have to hassle as much down the road.
If you’re unsure about which battery will be compatible with your unit, just ask the official support center for help. They will ask more about the model number and then point you in the right direction.
The battery will not affect your budget, and you will be able to enjoy the ideal performance for months. So, don’t worry too much about going out of budget with this purchase.
- Power Cycle The Timer
Make sure the timer’s battery is completely charged before putting it through its paces by cycling the power on and off many times. Simply take the battery out and wait a few minutes before putting it back in. In fact, it won’t even take that long.
Clean the item and make sure the battery is securely fastened. All it takes is a restart of your device, and then you can use the timer to keep tabs on how your smart lights are behaving.
- Use Pro Mode
Sometimes, all you’ll have to do is to set up the latitude and the longitude on your smart unit by navigating to the pro modes. This feature will help enhance the performance consistency of your unit.
So, if you’re dealing with situations where Leviton VPT24 won’t work on different occasions, then setting up the longitude and the latitude should be enough to get your device working again.
- Check For Programming Inconsistencies
Many users fail to follow the installation instructions, and there is no deficiency of owners who are unable to program the unit correctly.
For this reason, you should reach out to the customer support professionals and have them help you with the programming.
If you have no experience with smart timers, then you will likely run into the same situation.
So, to save your time and avoid issues with the main device, just call experts and explain the situation to them.
They will not only help you diagnose the issue, but you will also get help in implementing the smart features brought forward by Leviton VPT24.
- Fix Wiring Problems
The wiring problems with the lighting and the smart unit also play a huge role in this situation.
So, there is no harm in testing out the wiring with a multimeter if you wish to isolate the issue. There is no point in keeping a defective wiring system installed with your lighting.
If there are any frayed sections or damaged joints, just replace the wiring and then try using the timer again. You can’t rely on any other workaround for this situation, and the wiring needs to be in perfect shape for the timer to work.
- Reset Leviton VPT24
At this point, your best bet is to simply reset the Leviton VPT24 unit and then program it again from scratch.
Most people get discouraged when it comes to resetting the Leviton VPT24. The idea of losing all of your configurations is not that great.
However, you’re not left with many options at this stage. If none of the fixes above have helped you out, then there is likely a serious programming issue with your Leviton system. Sadly, the only thing that you gotta do is to reset the unit.
After the reset, you can proceed to set up the timer, redefine the schedules, and go through some trial and error to fix the sync with the sunrise and the sunset.
These simple steps on your end will put you ahead of this complication and you will not have to bother as much with the same bugs.
The overall fix comes down to how you’re willing to modify and adjust the hardware. Resetting the Leviton VPT24 is not that difficult.
The only difficult part is setting it up again and going through the hassle of tweaking all the minor settings.
- There Might Be Hardware Problems
It can be a bit annoying, but there aren’t many options left if the unit is still not responding. Make sure also to involve the customer support members and forward a warranty claim if the warranty is still valid.
That way, you won’t have to think about spending more money on a new timer, and the dealer will provide you with a fresh replacement. So, just reach out and explain the issues with Leviton VPT24 not working.
The upside here is that this brand is one of the best on the market when it comes to dealer support.
You will not be left alone in case of serious hardware issues and problems. All that you gotta do is to explain the issue and have the dealer help you out.
As long as you have a valid warranty, you’re in complete control. There is no need to hassle or worry about any complex errors.
All that you gotta do is to send them an email or call them up. From there, these officials will be more than happy to supply you with a fresh piece.
- Ask Leviton Support Team
If (for whatever reason) the dealer doesn’t answer or if the dealer you dealt with isn’t authorized, you can get a new one from the authorities.
There is no need to attempt to contact the dealer again if they do not answer your calls or emails within a reasonable length of time.
Instead, speak with the manufacturer’s customer service department and ask them to speak with the store on your behalf.
They will happily listen to your situation and provide suggestions. The best course of action is to get in touch with Leviton’s support team and request help with this issue so that you won’t have to face it alone.
Simply provide a thorough list of the symptoms and some videos to demonstrate the problem.
Check out this video right now to get an advantage over the competition without putting in any more effort. Contact the dealer, provide some background information, and ask them to handle the situation.
Fixing the issue shouldn’t take more than five to ten minutes when a professional is on the case. However, your only choice is to replace the device if it is faulty or you have cause to suspect the hardware is not being handled properly.
The Takeaway
The errors with the Leviton VPT24 timer not working will hold you back when it comes to smart home automation.
However, with a few simple fixes like power cycling the timer or resetting the timer and fixing the wiring will help you out.
There is no need to start with the more complex fixes from the get-go. Instead, you gotta look at the basic programming, the wiring connections, and more.
Hopefully, the hassle will not be too much for you and you’ll be able to figure out a fix quickly.
Keep in mind that as long as the hardware is in good shape, you don’t gotta worry about much.
Everything else is fixable and these devices are not that hard to manage. All that you gotta do is to spare some time and test out all the different methods.
Once you’re through and have tired everything on your end, just ask the official dealer to help you out.
There is no need to hassle with everything on your own. The support form the officials is robust enough to help you out.