Having a reliable system of motion sensors in your home is one of the most effective measures you can take to make your house more secure.
There are many brands in the market that ensure users with an extensive range of security cams and motion sensors.
However, users often try to save money on off-brand units that don’t last for more than a few months. So, you should avoid the same mistake and stick with established brands for better value in the long run.
With that said, some users have asked about the Kangaroo Motion sensor not working.
If you’re in the same boat and the motion sensors are not working, then the following solutions might help you get ahead of this issue.
Solutions For Kangaroo Motion Sensor Not Working
- Reset Sensor
A simple reset to the sensor is one of the most effective methods of troubleshooting the majority of issues with the unit. So, if you’re in a situation where the sensors are not working, then follow the reset procedure to get ahead of this issue.
All you need to do is hold down the Kangaroo button on the bottom side of the sensor for around 20 seconds, and that should reset the device to factory settings.
Once the device has been reset to factory settings, you just have to wait for the sensor to start in pairing mode. Now, you can link it with the application and test the unit to see whether or not the issue is fixed.
- Replace Battery
The issue with the Kangaroo Motion sensor can also be traced back to the insufficient battery in the device.
Even though the battery installed in this unit is designed to last for an extended period of time, it is not that rare for users to run into this problem.
So, if you’ve had the sensor for a long time, there is a good chance you’re dealing with a drained battery.
All you need to do is install a fresh battery in the device, and the motion sensor will start working.
Make sure to go through the compatibility list to avoid further issues with the installation of the new battery.
- Check Connections
There is also a possibility that the power issues in your Kangaroo device are due to corroded or damaged connection points in the unit.
So, if you see any broken terminals or wiring while installing the fresh battery, try to push the terminal back into place and then turn on the unit again.
Make sure to avoid the use of excessive force as that can damage the system. So, gently push the terminals back into place or seek help from customer support if the terminals seem to be damaged.
- Clear Application Data
Sometimes this issue with the motion sensor not working can be linked with the mobile application. While resetting the sensor removes it from the application, bugs in the app can still create some problems with pairing the unit to the mobile device.
So, you’ll need to isolate the issue by updating the application or removing all user data from the phone.
To remove all the user data, just access the mobile settings and navigate to the smart application installed on your phone. Now, you can click on the storage options and clear all data from your phone. Once the data is cleared, log back into your account and check if the sensor works or not.
- Try Cleaning Them Up
You won’t believe how far a quick cleaning cycle will take you. Over time the sensors can get dirty and the layer of debris or gunk will solidify, further hindering the performance of the sensors.
When that happens, all that you can do is to clean them up.
However, you should avoid using damp towels or cloth pieces to fix the sensors. Instead, you can rely on a dry piece of cloth to wipe away the clogged debris.
The problem won’t get that serious as long as you clean up the sensors once every other month.
It will only become serious when you keep ignoring the care requirements for months on end. So, when you’re stuck or can’t seem to figure out the error on your own, just have the officials guide you about a suitable fix. That way, you won’t remain stuck in these errors.
Lastly, you can also look up some video guides or go through the manual if you’re unsure of how to take care of the sensors.
That way, you will be able to go through an optimized routine, and the sensors will remain in perfect condition for years on end.
- Fix Alignment
Sometimes, all that you gotta do is to fix the alignment of the sensors. When you’re unable to get any response from the sensors, fixing the alignment is the only reasonable mode of action.
If you’ve installed the sensors yourself, then the chances for these issues skyrocket.
You can’t blame anything else, and will have to make sure that the sensors are secured properly. Otherwise, the complications might increase as you go about finding a fix.
Almost ninety percent of the time, the problem is more with the programming.
You will have to check the sensitivity and everything else when you’re trying to limit these errors. So, have that in mind when you can’t seem to figure out a suitable solution.
Just make sure that the hardware is in good shape, and you won’t have to hassle with much.
Everything boils down to how you’re planning on addressing the errors. As long as the hardware is in perfect condition, a quick peek at the programming and the installation will do you well.
If you’re not sure about how to handle the sensors or are new to the game, managing the alignment will be next to impossible.
We’ll recommend that you hire a professional. That way, you will not have to hassle as much on your own, and the expert will make your life much easier.
- Power Cycle The Sensor
If you’re not that sold on the idea of resetting the Kangaroo sensor, then power cycling these units is just as good of an idea. You have to remove all power from the unit (including the batteries) and then keep the power removed.
Keep the sensors in dead state for about 20 minutes and then put in the batteries one more time.
You will not lose any settings or stored configurations by following through these methods. Instead, it will only refresh the programming and help you get the desired performance.
So, if you’re stuck or can’t seem to figure out the error on your end, just power cycle the device. Now, some people do make the mistake of rebooting the system. They would simply reboot the sensors and expect it to work properly.
Sadly, that is not a valid solution and you will have to go through the extra hassle and remove all power from the system. Otherwise, you will remain stuck in the same issues with the Kangaroo motion sensors not working.
- Claim Warranty
If you’re still stuck in the same problem, then there is a good chance that you’re dealing with a defective unit.
Luckily, the warranty policy on most of these units covers hardware issues, so if you’ve recently purchased the motion sensor, just reach out to the experts and explain your issue to them.
They will help you narrow down the problem and also recommend some troubleshooting methods to eliminate your specific issue.
However, if the product is indeed defective, then you can demand a replacement, and the dealer will provide you with a new unit.
So, instead of opening up the device yourself, just involve the dealer if you’re in possession of a valid warranty. That way, you can save a lot of money, and you won’t have to deal with purchasing a new motion sensor.
The Takeaway
The problem with the Kangaroo sensor not working might be fixed with simple techniques like power cycling the sensors and arming them again.
Most of the time, the sensors are just stuck in the disarmed position. It is a pretty common problem and you gotta activate them or arm them to get a response.
Once the sensors are armed you can check back on the alignment, the hardware, and the battery connections.
Your main focus here should be on making sure that the power issues are limited and there are no serious problems.
Otherwise, you will remain stuck in these errors, and the situation will keep becoming increasingly annoying.
You also have the option of claiming the warranty or engaging the official support team. Having them help you out will put you far ahead in the troubleshooting routine.
So, when you can’t seem to handle the problem or the sensors on your own, just engage the officials.
These professionals will make your life much much easier. Just make sure that you list all the issues and send them a video clip of the error.