As a company that delivers smart products, Honeywell is a fantastic option that you can choose. Though when it comes to their door locks, we have often received complaints from their users regarding some of their models, which tend to act up at times.
These issues can be more than just a bit annoying as you won’t be able to access your house with the door lock malfunctioning. For this reason, you will find some dissatisfied customers when browsing through the official community forums.
However, one thing to keep in mind is that the majority of these issues can be linked to the installation of the door lock. If you installed the unit yourself for the first time, there is a good chance that you messed up a step or two.
So, there is no point in starting out by blaming the door lock.
Having said that, one of their most common queries is about the Honeywell keypad door lock not working. That is why we will be focusing on how we can get this door lock working again by using this article.
So, let’s not waste any time further and get right into how you can troubleshoot the problem:
How to Fix Honeywell Keypad Door Lock Not Working?
- Generate a New Password
In case you keep getting an incorrect password error whenever you attempt to type in the passcode, we recommend generating a new password instead.
However, if you wish to do this, you will have to access the Honeywell app through your smartphone.
Also, you have to make sure that you have connected your smart lock to your phone’s app. If you have, you shouldn’t have any problems generating a new password for the lock.
- Low Batteries
If you have noticed your smart lock to not functioning at all, then one of the first things that you can do is to ensure that your smart lock’s batteries aren’t low. But before you attempt replacing the batteries, here are some things to check
- Ensure all the batteries are high-quality Alkaline batteries.
- Check the polarity of the batteries.
- Make sure the Control wire is directly attached to the Interior Assembly.
Though there is still a chance that your smart lock is simply in need of a battery replacement. If that is the case, then just make sure to get the right batteries for your Honeywell door lock.
- Check Installation
At this point, you just have to check on the installation of the unit. There might be issues with the face plate or the tightness of the screws.
Either way, you need to make sure that the lock is able to engage and disengage properly without any extra help.
So, if you are not sure about the installation, be sure to check up on these pointers. Sometimes, all it will take is a quick adjustment to the face plate, and you can adjust the lock accordingly to avoid more errors down the road.
However, if you’re sure that the faceplate is flush with the door frame, you will need to check up on the screws next.
While most owners believe that tightening up the screws is the best method to deal with these errors, you will have a better shot here by loosening them up by a little margin.
From there, you can check up on the system one more time and try to isolate issues with the machine. It all comes down to fixing the installation, and you will surely have a better experience by properly aligning the lock with the frame.
- Check For Hardware Issues
Hardware issues might not be that common with the lock, but there is always a possibility that your system got damaged during delivery.
Alternatively, it is also possible that someone was trying to enter your house and ended up breaking the lock.
If the lock was working perfectly up to this point, and you can see signs of interference with the hardware, then you will have to report this event to the authorities.
Even if you’re sure that there is no one in your house, reporting this event will help keep you on the safer end.
From there, you will have to install a new system in your house to maintain security.
However, if you’ve just installed the lock and it won’t respond to any input, then you need to reach out to the dealer. The lock might have gotten damaged during the delivery, and you’re not liable for any damage here.
So, you have to reach out to the dealer and ask for a replacement. He will verify your claim and then provide you with a fresh piece in due time.
It will take a few days at max to get through the verification, and you will have the new device within the same week. So, be sure to keep that in mind.
- The Lock Might Be Jammed
The issues with the lock getting jammed can also be at play here. This is especially true if you’ve installed the lock yourself and are not too sure about the alignment with the door frame. Sadly, breaking into a jammed door lock is never an easy task.
So, we suggest that you hire a locksmith here to help you with the issue. He will take a peek at your system and will guide you on how you can go about fixing these errors. At worst, it will cost you a few bucks, and you can get the lock installed again.
Moreover, you will save yourself hours of time, and getting an optimal response from the device will be much easier.
All you have to do is to call a local expert, and he will take charge of this situation. Hopefully, you will not have to bother with the same errors again.
On the other hand, if you find that the issue is more related to the programming side of things, then checking on the app and resetting the system might be a better idea.
So, be sure to follow through with the troubleshooting methods mentioned below for a better response.
- Checking the App
Certain users also reported the keypad not working at all, even after they attempted to put in any digit inside the lock.
If you seem to be experiencing the same issue with your smart lock, then you should start by checking the app and ensuring that you have connected your smart lock to the app.
Afterward, you can access your lock from the smart app. All you have to do is to make sure that your smart lock settings have the right administrator code and that there isn’t anything wrong with the settings. If not, then configure the settings accordingly.
- Resetting Door Lock
Most of the time, issues can pop up on your smart lock because of some misconfiguration or faulty settings stored inside its memory. Whenever that happens, the best course of action is to go through a complete reset which helps wipe out everything.
However, it is important to keep in mind that the reset process can vary slightly depending on the model of your smart lock. As a result, we strongly advise that you refer to your user manual guide for learning the instructions about resetting your device.
- Getting Professional Help
At this point, there might not be much that you can do on your own because you could be facing a physical fault as well.
Under such circumstances, we advise that you contact any professional instead. You can either try calling a local technician or the support team.
Either way, you should have a better chance at getting your smart lock working again as they have better domain knowledge about what could have possibly gone wrong. Just ensure that you act as cooperative as you possibly can during the whole process.
The Bottom Line:
The Honeywell keypad door lock not working can be a pretty annoying issue to deal with. Though if you wish to overcome this issue, then we strongly advise that you start by following the instructions that we have listed in the article.
Similarly, if you seem to be having a hard time keeping up with any of the steps, then we suggest that you reach out to the official support team. There is no point in going through all of these fixes alone, and you can get into contact with an expert right away.
He will not only help you figure out the exact cause of the issue with the door lock not working, but you will also be able to secure a better response from the device.
It all comes down to how you’re planning on addressing the situation, and getting official help is a good idea.
However, if you find the door lock to be damaged, then the only thing that you can do is to get the door lock replaced.
There are no quick methods or easier fixes that can help you here. So, be sure to ask the dealer to send you a fresh piece if you got a defective door lock out of the box.