The Hive Hub allows users to be able to use their routers to connect with all of their Hive smart products. The hub is designed to help you always stay in control of all the Hive devices that you have in your house. However, there can be certain times when you will notice facing errors when using these devices. A common complaint that users have had in the past about the Hive Hub is getting an ID error due to which the device won’t go online. So, in case you are also facing the same issue, then here is what you can do to get it fixed:
Fixing Hive Hub ID Error:
- Resetting the Hive Hub
If you are experiencing trouble with the hub, then one of the first things that you can try is to reset your smart hub. To do so, we recommend that you start following these steps:
- Remove the batteries from the device followed by turning off the receiver and boiler.
- Wait for 10-15 seconds before turning on the boiler/receiver.
- Now, hold down the heating button for more than 15 seconds or until you start seeing the status light flashes white.
- Place your batteries back into the device and hold down both the back and menu buttons.
- You should start seeing instructions for factory resetting your device.
- Follow the screen to reset the hub.
Once your hub successfully resets, an important thing that you should know is that you will need to go through the setup process again.
- The server Might Be Down
It is possible that the reason why your Hive Hub might be acting up could be because of the server being down. If that is the case, then we’re afraid there is nothing that you can do on your side to get the server back online.
However, Hive should already be working on getting the server back online. Similarly, it should take around a few hours before the server is up and running again. Still, if you are having a hard time keeping track, you can easily view the status of your Hive app and website by going to status. hive home. ie.
- Checking Power Source
Just in case, we recommend that you check the power source of both your devices as well as the Hub. Ensure that these are connected to power and socket and are turned on. If not, then you have to make sure that you connect these to a working outlet.
- Issues With Network
There’s a chance that you might have problems with your internet due to which your Hub might not be working like it’s supposed to. If that is so, you will need to make sure that you connect your devices to reliable internet.
In case you are having trouble with your internet connection, we strongly advise contacting your Internet Service Provider for further help on the matter.
- Contacting Support
Oftentimes, such issues are caused as a result of a problem at the back end. More specifically, your device may not be connected to your account on Hive’s end. To fix this, you will have to get in touch with Hive’s support team.
After letting them know about the issue that you are facing, they should be able to help you resolve the matter. Just be sure that you give them the correct details about the error that you are facing along with the things that you have tried as well.
- Faulty Device
At this point, it is safe to assume that you might be dealing with a hardware fault. Unfortunately, in case of any hardware defect, your only option is to get the device completely replaced.
The Bottom Line:
The Hive Hub ID error can occur due to several reasons. But if you wish to learn how you can troubleshoot this particular problem, then we highly recommend that you follow the instructions that have been mentioned in the article above.