Geeni is a great option to go for if you are in need of smart solutions in your house.
They offer a wide range of products that are all designed in order to give customers more ways they can automate their house. So, be sure to browse through their portfolio if you’re looking for a decent fit for your house.
This brand fully supports its customers every step of the way, and you can inquire about any and every issue by engaging the experts.
All that you need to do is to list issues with the unit, and these experts will help you figure out the situation without any hassle.
Recently, there have been various complaints made by users about their Geeni devices not being able to connect to the internet. On further inspection, we found that their Geeni devices won’t connect a 5GHz Wi-Fi.
This can be a bit of an annoying issue to manage when you’re not that sold on modifying the router configurations.
Using this article, we will be taking a look at the issue and letting you know of all the different ways you can troubleshoot this particular issue. So, let’s dive right in!
How to Fix Geeni Won’t Connect To 5GHz Wi-Fi?
- Incompatibility
Most Geeni devices, including the smart plug that they offer, don’t come with 5GHz Wi-Fi support. This means that the reason why you aren’t able to connect these devices to your internet is that they aren’t compatible with the 5GHz Wi-Fi channel.
For such devices, the only fix to the problem is to use a 2.4GHz Wi-Fi channel. In case you aren’t aware of how to change your Wi-Fi channel, you will have to access your router settings. You should be able to see an option under the Wi-Fi settings.
- Testing Wi-Fi Strength
Unlike 2.4GHz Wi-Fi, there are certain issues that are more common with 5GHz.
For instance, if you have weak signals, then it is possible that your Wi-Fi might not work at all. Similarly, 5GHz can be easily interrupted through possible interferences from other signals or objects.
So, we recommend that you check the Wi-Fi signal strength that you are getting.
You might have to relocate your device and router to a place closer to each other. Ensure to pick an ideal spot with little to no interference while also being close.
In order for any Geeni device to be able to connect to your home Wi-Fi, you have to make sure that the device is in pairing mode.
If you are having trouble getting it connected to your network, then there’s a high chance that it isn’t in pairing mode. You can check whether the device is in pairing mode or not by taking a look at the indicator, which should blink.
To put any device in pairing mode, you will have to press and hold down the power button for a few seconds or until you see the indicator starts blinking again.
- Keeping the App Up To Date
Having an outdated version of the app could also cause connection issues for your Geeni.
This is why we recommend that you make sure to be on the latest version of the application. To update the app, you will simply have to locate the app on your application store and tap on update.
It is also worth mentioning that using any 3rd party application with the Geeni device can also cause such issues to surface.
- Ensuring the Internet Is Working
It could be that your internet is not working, due to which the device is struggling to maintain a connection. If that seems to be the case, then you will have to contact your ISP and ask them to fix your internet.
- Check Range
It is common knowledge that the range of the 5.0 GHz network is not as robust, and you will have to put the Geeni unit closer to the router to get a reliable response.
Otherwise, you will remain stuck in these errors and won’t be able to get through the setup.
So, if you’re sure that there are no compatibility issues with the unit and the problem is only related to the router side of things, then limiting the distance to less than 10 feet is more than enough to help you address these issues.
From there, you can also check up on the interface status one more time and make sure that there are no extra devices. Having too many wireless accessories in the same room can always lead to issues, and you will not be able to get any response out of the unit.
So, be sure to improve the situation with the router connection and the environment, and that will be more than enough to limit minor programming errors with the device itself. From there, you can also move on to power cycling the unit.
- Power Cycle Your Unit
Power cycling the smart unit can also lead you through a ton of programming errors. All that you need to do is to remove power from both the device and the router.
Keep the power removed for about 20 minutes before you try the connection one more time.
From there, you can streamline the power supply to the unit and then check up on the response from the router one more time. If everything goes well, you will be able to secure a reasonable response from the unit.
As long as there are no hardware issues with the device, the majority of bugs will be addressed right here, and you will not have to bother with the reset.
However, if you’re still stuck in the same situation and can’t seem to get a response out of the unit, then resetting the router might be the only solution. Hopefully, you will have an amazing time trying to set up the unit.
- Factory Reset
At this point, the only thing left that you can do for your device is to make it go through a complete factory reset. Performing a factory reset will make your device wipe out all the settings and restore to factory default.
However, if you have put your device into pairing mode, then chances are that you might have already reset the device.
So, don’t be afraid of losing the configurations and going through this routine one more time. Hopefully, that will be it, and you will not have to worry about more snags down the road.
- Ask The Dealer
At this stage, you should just call it a day and reach out to the dealer. Just explain the issue on your end and ask for some pointers.
He will inquire a bit more about your purchase, and you can provide them with valid proof, like a receipt, to streamline the process.
From there, he will have complete information on the unit you’re trying to connect to the router.
All you have to do is to list the issues with the connection along with all of the fixes you’ve tried so far. The dealer will take charge of the situation and will guide you through suitable solutions accordingly.
If you both conclude that the unit is defective, then you can demand a new one from the dealer by claiming the warranty.
The deal on this unit is not that bad, and getting a new piece should be fairly easy as long as your claim is valid.
So, if there are no serious issues with the unit and you just need a replacement, be sure to reach out to the dealer.
You can also engage the official Geeni support here, and they will also help you get a better response from the dealer. Hopefully, you will not have to go through much hassle to get a new one.
The Bottom Line:
Have trouble as your Geeni won’t connect to 5GHz Wi-Fi?
Before you try any troubleshooting, it is important that you make sure whether your device even supports 5GHz Wi-Fi, as most Geeni devices are incompatible with such networks.
If the device isn’t compatible, then simply changing your network to a 2.4GHz channel should help resolve the matter.
There are no other methods that can help you here, and you need to provide the unit with a 2.4 GHz channel. Otherwise, it will not respond to any input.
It all comes down to the type of smart units you’re using, and setting up the unit is not always the easiest thing to do.
So, be sure to check up on the device itself when you can’t seem to connect it to the 5.0 GHz network.
Nine times out of ten, you will find that the unit doesn’t support the 5.0 GHz network, and you will have to switch.
To get a better hang of the situation, you will need to ask the experts working at the customer support center or the official dealer.
They will guide you better on how to go about setting up the device