There is no doubt that the Furbo system outperforms the majority of pet cameras available on the market. However, minor problems like the Furbo sound not working are still persistent in this device, and you’ll find many complaints about this specific issue. While the solution might not be that difficult, it can still be annoying to deal with the sound bug.
Most of the time, you can rely on basic troubleshooting methods to fix the sound. However, if you’ve messed up the configurations, it will take a bit more time to narrow down the issue. So, here are some methods that you can follow when the Furbo sound is not working.
How to Fix Furbo Sound Not Working?
- Change Media Player
The primary reason behind why you’re not able to get any sound through the saved clips is that your current media player might not be compatible with the content format saved by Furbo. Especially if you’re using an Android, then the default player won’t work well with the saved clips. You will only get video content from the saved files, and there won’t be any sound in the content.
For this reason, you should download a third-party media player from the Google Play Store and then test out the response from the Furbo system again. Make sure that your chosen media player supports MP4 files, and then play files from the Furbo camera again.
- Power Cycle Furbo Camera
Sometimes, the issue is with the Furbo camera itself, and minor bugs like the sound not working can be fixed by a quick power cycle. So, just remove the power adapter from the outlet for around 40 seconds and then put it back on.
Wait for the LED indicator on the Furbo unit to stabilize and then check, then try recording through the Furbo dog camera again. This time around, you won’t have to bother with the sound issues if there are no hardware issues with the camera.
- Check Permissions
The application permission can also restrict audio output from the unit, and you’ll have to go over the application settings to verify the permission. You need to make sure that that app has access to your mic and speaker and then test out the sound again. It is also a good idea to browse the App Store or Play Store for possible updates.
- Reset Furbo Application
If you’re on the latest version, then resetting the application is your best bet at addressing sound-related bugs. Browse to the application settings by scrolling down and clicking the settings icon through the notification shade. From there, you can click on storage options and clear all app cache and stored data from the mobile device.
This will reset the app, and you can launch the Furbo application after hard resetting your mobile device. Once you launch the application and connect with the Furbo system again, try saving a new video and check the sound output from the saved file.
- Check For Hardware Issues
While Furbo camera maintains a decent reputation for its durable cameras, delivery issues and rough use can still create hardware problems with the device. So, you’ll need to check the device thoroughly for hardware issues. If the Furbo camera is in rough shape and you’ve gone through all of the troubleshooting methods mentioned above, then the camera might be defective.
The only fix here is to claim the warranty. You’ll be able to secure a free replacement as long as the claim is valid. So, instead of trying to open up the unit yourself, make sure to engage the experts and let the dealer address hardware issues with your Furbo camera.
- Call Furbo Support
If you want to avoid the hassle of narrowing down the problem yourself, then calling the Furbo support will speed up the troubleshooting process. Just provide them with a detailed description of the issue, and they will help you find the actual cause behind the Furbo issue.
That way, you won’t have to waste your time in trying troubleshooting methods that are not relevant to your situation. So, make sure to seek help from customer support if you’re unsure about the issue and want to save yourself some time.