The consistency of the treat tosser is one of the most important factors to consider when you’re putting money into a new pet camera. Even the phenomenal units like Furbo often run into issues with the treat tosser. Most of the time, it is caused by ignored maintenance of the device, and you will have to service your dog camera to get the unit working again.
There are many issues that can create this problem with Furbo not throwing treats. So, if you’re stuck in the same error, try some of the troubleshooting methods mentioned here. Hopefully, you’ll be able to get the device working again immediately.
Fixing Furbo Not Throwing Treats
- Clean Up The Scraps
Cleaning up the scraps needs to be your first move when Furbo is not throwing treats. Most of the time, owners are not using the right type of treats, and the leftover scraps get mushed together to block the flow of treats towards the tossing chamber. So, you need to clean up the scraps and thoroughly service the Furbo compartment after removing all the treats from your dog camera.
- Check the Size Of Dog Treats
Even when the Furbo compartment is clean, you will deal with this complication because of the size of the dog treats. If the treats are too big, they can get lodged in the tossing compartment, and you won’t be able to get anything out of the unit. So, you need to check the size of the treats you’ve added to the Furbo unit.
If the Furbo treats are more than half an inch, then you will run into several situations where these treats will get lodged in the tossing compartment. So, make sure to get a different brand of treats when your dispenser is not throwing treats.
- Power Cycle Your Furbo
Sometimes, it is the minor bugs in your Furbo system that are causing problems with the dispenser. So, you should temporarily remove power from the Furbo unit and then turn it back on after a few minutes. This will refresh the network connection, and you can forward tossing commands through the mobile application one more time. Hopefully, this time around, Furbo will throw treats from the dispenser, and you won’t have to reset your dog camera.
- Use Firmer Treats
If the texture of the treats is too soft, they will get clumped up together inside the compartment. These clumped sections can’t be pushed by the tosser, and you will have to use firmer treats after clearing up the compartment. Make sure that there are no clumps left in the unit, and then use firmer treats that won’t merge with other treats even when you leave them in the Furbo dog camera for multiple days.
It also helps to manage the temperature sometimes, as that can soften up the treats and make it easier for clumps to form inside the storage. So, find a better spot for the Furbo camera where the atmosphere is dry and cool to maintain the integrity of the treats.
- Flip Furbo Over & Try Throwing Treats Again
The customer support experts from Furbo recommend users flip the device over and tap gently on the back a few times before using the treat throwing feature again. This will free up the compartment of any lodged treats, and you will be able to use the dispenser again. However, if the issue persists even after tapping the Furbo unit multiple times, then there is a chance that your device has hardware issues.
The only fix in case of hardware issues is to contact the dealer and demand a replacement. The warranty policy on the Furbo device is pretty decent, and you won’t have to spend money on a new replacement. So, try to involve the dealer if the unit is indeed defective.
- Reset Furbo
You can also attempt to reset the Furbo unit with a paperclip to terminate any and all programming bugs in the system. It will wipe all settings, and you’ll have to set up the Furbo device from scratch. Once the device resets, you can test out the tossing features to verify where or not your unit is defective. If the dispenser doesn’t engage, then calling support should be your next move.