Everyone who has a pet can attest to the worry that comes with bringing an animal home alone for the first time.
However, with Furbo, you don’t have to spend all day wondering if your dogs are getting along or acting properly.
This unit has changed the game for many dog owners, and you will love this device. Everything from the feed quality to the treat tosser will work perfectly once you’ve set up the unit.
So, if you’re new to the market and need something to stay in touch with your dogs, try out this unit.
It is not as expensive as some of the other options on the market, will bring you amazing quality and features, and can be adjusted according to your preferences.
However, you will still need to make sure that the Furbo system is connected to the Wi-Fi properly.
Otherwise, it can be quite aggravating when the Furbo light stays purple and fails to connect to Wi-Fi.
In this article, we will go over some of the most common reasons why your Furbo light stays purple, as well as troubleshooting steps.
Furbo Light Stays Purple
- Set Up Fails When You Enter The Wi-Fi Password
Setup failure is one of the issues that can be fixed using the steps below. When you input your Wi-Fi password, you must wait a few moments for it to be recognized. If you see that setup failed, then do the following.
First, you should check to see if you’ve put in the right Wi-Fi password.
Ensure that the Wi-Fi you are using is 2.4 GHz. A 5ghz Wi-Fi network is not compatible with Furbo.
- Wrong Router Password
Try this option if your Furbo is having trouble connecting to Wi-Fi.
You must ensure that you are entering the right Wi-Fi password. Furbo can only be configured to work with typical home Wi-Fi networks that just require a password for protection.
Furbo setup may fail if Wi-Fi connections demand a username and password to connect. You should double-check it.
As a result, you should restart your home Wi-Fi network and try again.
Then, on Furbo, perform a hard reset. If the problem persists after step 2, then perform a hard reset on your Furbo.
To reset your Furbo, you’ll need to borrow a pin or a clean paperclip and push the reset button on the back. While Furbo is plugged in, press and hold the reset button for approximately 20 seconds or until the light changes color.
Please wait one minute till Furbo’s light becomes green. After that, try again to set it up.
If your Wi-Fi includes a WPS button, your Furbo will display a green light status. Then, with the help of your Furbo application, begin the setup process.
- Something Is Wrong On Your Internet
If you find that the procedure described above does not meet your needs, then you should attempt the following method instead.
You need to try to re-set up the Furbo by plugging it in close to your Wi-Fi router, preferably no more than five feet away, and seeing if it helps. If this doesn’t work, move on to the next step in the process.
Now, plug your Furbo back in. To restart your Furbo, unplug it and then plug it back in. After you’ve done that, watch for the status light on your Furbo to change to green.
It is recommended that you restart your smartphone at this time. While you are waiting for the status light on your Furbo to turn green, you should turn off the Bluetooth feature on your smartphone and then restart your device.
Turn on your Bluetooth once the device has finished completely restarting.
- Something Is Wrong There In Furbo
If you see that none of the above methods worked, then try it.
You need to reconnect your Furbo. Now, unplug and replug your Furbo. Wait for the Furbo status light to turn green.
You should now restart your Smartphone. While you wait for your Furbo’s status indicator to become green, turn off Bluetooth on your smartphone and restart it. Turn your Bluetooth back on after it has completely restarted.
You must now restart your home router. Restart the setup process.
Furbo should be hard reset. If the problem persists after step 2, perform a hard reset on your Furbo. To reset your Furbo, use a pin or a straightened paper clip to press the ‘reset’ button on the rear (see the image below).
Press and hold the reset button for roughly 20 seconds while Furbo is connected. The light’s colorless hue shifts. Please wait one minute for Furbo’s light to turn green and then Try again.
We’ve covered most of the issues that may arise when trying to fix your Furbo if your Wi-Fi isn’t working and stays on purple light. You should attempt each step.
If the Furbo is still not functioning after that, you should contact customer support. It is anticipated that you will quickly solve your problem.
- There Might Be Interferences
Next, you need to check up on situations with interference and make sure that the room is not cluttered with a ton of wireless devices that can complicate the setup.
Having too many wireless units in the house will only make the situation harder as you struggle to secure a response.
So, if you’re sure that none of the pointers listed above apply to you, just turn off the extra wireless units.
This means all of the accessories and the smart devices that are connected to the same router and then checking up on the response from the unit one more time.
That will be enough to limit the interference and you will be able to get the right response from the Furbo system.
If you do get the right response from the unit and the light strops blink purple, then you will be sure that the interferences are to blame here.
Now, you have two options on how you should go about addressing these errors.
The first option is that you can keep these devices turned off or remove them from the current room to make the environment more favorable for the Furbo system.
The other option is that you can upgrade the router or install an extension to connect all of the extra devices.
Either way, you need to make sure that there are minimal interferences and that the connection between the router and the smart unit is optimal. That will be more than enough to help you out here.
On the other hand, if you’re still not getting any response out of the Furbo unit, then it is defective. There are no other methods around it, and you need to forward a warranty claim.
Luckily, the warranty policy is pretty decent, and it will not be that hard to get a new unit.
- Delivery Issues
Sometimes, the smart units get damaged during delivery. Even with all of the extra padding and the bubble wrap, it is not that rare for smart devices to get damaged.
So, you will have to rewatch out for the dealer and have him provide you with a fresh piece.
That will be enough to make your life easier, and you will not have to bother with all of these errors on your own.
You’re not liable for any of these errors, and Furbo’s warranty will cover these damages. The only thing that you have to do is to forward a claim.
There is simply no point in trying to fix the unit yourself, as you’ll be only wasting your time. So, be sure to reach out to the dealer about these issues, and he will be happy to take charge of the situation for you.
From there, you can go about addressing these errors accordingly with the dealer.
Wrapping Up
These were some pointers on why the Furbo light stays purple. This issue is almost always related to the Wi-Fi, and you need to make sure that the connection is established properly.
It will take a bit of time and effort on your end to limit these errors, but you’re not left with many choices.
You will have to go through the troubleshooting steps listed along with the reasons to improve your understanding of the issue.
From there, you can easily go about removing the interferences, updating the credentials, and increasing the signal strength.
These fixes are only valid for owners that are sure that the Furbo unit is not damaged.
So, if you’re in the same boat and know that the Furbo unit is in good shape, be sure to rely on these pointers. Hopefully, you will not have a hard time trying to fix the situation.
On the other hand, if the Furbo camera is not in the best shape, you need to reach out to the dealer about a replacement.
He will be more than happy to accommodate your claim after verifying everything on his end. You can also provide a valid proof of purchase to speed up the process.