Sylvania might not be the best option when it comes to LED strips, but the smart Zigbee flex strips brought forward by this brand are making waves in the community.
More and more owners are switching over to this unit to benefit from its extensive list of features.
However, the price point is a bit high when you compare these lights with other systems. So, you’ll have to stick with a more flexible budget to make use of these strips.
Other than that, the installation and setup are fairly simple. You’ll be able to get the optimal response even if you install it yourself.
With that said, it is still not all sunshine and rainbows when using the Sylvania smart Zigbee flex strip.
You might run into a few snags here and there when using this system. The majority of these issues are pretty rare and easily fixable.
So, if you’re also planning on spending a few bucks on the Sylvania Smart Zigbee Flex Strip, here are some details to help you keep the lights in optimal condition.
Hopefully, you won’t have to go through any extensive routines to get the lights working perfectly in your home.
Common Sylvania Smart Zigbee Flex Strip Problems Troubleshooting
- Connectivity Issues
First and foremost, you’ll have to narrow down the issues with the connection.
A decent router connection is needed when you want an optimal response from the lights. So, the first and most common issue that you can expect here is the connectivity of the unit.
From there, you can then check the response from the router. Usually, the issue is with the channel bandwidth.
Limiting the router to 2.4 GHz only will do the job when you are in the same situation. This is especially true if you’re using a dual-band router. So, be sure to remove the 5.0 GHz channel.
Some owners have also pointed out that changing the credentials for this channel did the job for their smart system.
So, you’ll be able to follow through with the same routine. Other than that, you need to also limit the range between the router and the devices to improve the signal.
There should be no thick walls or extra wireless devices that can interfere with the network connection.
Otherwise, you won’t be able to secure a consistent response from the main unit. So, keep that in mind and improve your connectivity status. That way, you’ll be able to avoid a lot of issues in the long run.
- Light Flickering
The issues with the light flickering are almost always related to the power status. There is something wrong with the power supply, and you need to try out a different power source. However, you can still confirm this issue by using a multimeter.
Some owners also like going with the voltmeter for this analysis. So, you can use either one of these devices as long as you know what you’re doing.
If you’re not that experienced, then we suggest that you don’t mess with the electrical connections. You will only put yourself at risk that way.
If you do find the power source to be defective, then the strips won’t work until you address this issue.
So, be sure to check the power status and then adjust your light accordingly. Hopefully, you won’t have to bother with any extra steps when trying to adjust your system.
- Colors Not Changing
Next, there have been a few complaints about the colors not changing on the unit. These complaints are mostly related to programming errors that can be fixed by resetting the system.
It might not be the most pleasing solution. However, you’re not left with many options.
So, if the colors are not changing in your system as well, be sure to go through the reset routine.
It will get everything back to factory settings, and then you can proceed with the setup one more time.
You’ll have to go through everything from scratch, from setting up the Wi-Fi to managing the minor configurations. So, keep that in mind and then adjust the response from your unit accordingly.
There are no quick fixes here, and you should be able to spare some time on the weekend. Hopefully, that will be it when you’re dealing with these minor errors.
- Responsiveness Issues
The responsiveness issues with the lights are more related to the pairing status between the hub and the lights.
If you’re also not getting the optimal response from the unit, then chances are that you need to go through the pairing routine one more time.
This is especially true if you’ve set up the unit yourself. So, be sure to go through the setup one more time. Hopefully, you won’t have to bother with more issues, and the unit will start responding accordingly in no time.
- Lights Won’t Dim
Quite a few owners have also shown their dissatisfaction with the lights not dimming.
If you ever run into the same issues and the lights won’t dim, then you need to look at the power to isolate these problems. Sadly, there are no other fixes, and you need to get the lights back in optimal condition.
Hopefully, you won’t have to go through many fixes to get the lights in order. So, keep that in mind and adjust the response from the light strip accordingly. Hopefully, you won’t have to bother with any more fixes.
- Alexa Integration Won’t Work
The situation with the Alexa integration can get a bit rough, depending upon the current situation with the smart system.
If you’re not too sure about the smart assistant pairing, then you will have to set up the skill one more time.
This includes removing the strips from the Alexa system and adding it one more time.
However, some owners have also pointed out that they had to switch over to a different account to isolate this error. So, if you’re not lucky with re-adding the Alexa skill, just changing up the account will do the job.
Similarly, there is no harm in reaching out to Amazon support. These experts will guide you through each step of the troubleshooting process.
So, if you’re not too sure about the situation and the Alexa integration won’t work, just send a support ticket. There are no other methods here.
You will need a professional to look into the account, and he will point you in the right direction. If the issue is not on your end and there is something wrong with the servers, then waiting a few hours is the only option.
Hopefully, you’ll be able to get the Alexa system paired up with the strips in no time.
- Pairing Problems
Pairing problems have also proved to be pretty annoying for some owners, but these are rather easy to fix.
So, if you’re in the same situation, just power cycle the strips. You don’t only have to turn them off and on. Instead, remove all power for a few minutes and then turn on these lights.
Ideally, you need to keep them off for a few minutes before turning them on. After that, you can proceed with the pairing routine one more time. Just follow through with all of the instructions mentioned in the manual.
You can also get through the same issue by resetting the unit. So, if you’re not too sure about the issue at this stage, just reset the system. You won’t be losing on any configuration when the unit was not paired up in the first stage.
So, there is no harm in going through the pairing routine. Hopefully, that will be it when you’re dealing with these errors. Hopefully, you won’t have to bother with any more fixes.
- Compatibility Issues
Lastly, compatibility issues can also be a nuisance when you’ve not purchased the right hub. Sadly, there is not much that can be done here, and you need to switch over to a compatible unit. So, keep that in mind and refer to the dealer.
He will point you in the right direction, and you can purchase the compatible hub for your system. From there, it is not that hard to secure a consistent response from the lights.
Wrapping Up
This comprehensive list of common Sylvania smart Zigbee Flex Strip problems troubleshooting is fairly simple for an everyday joe. Even if you don’t have much experience with these lights, going through the setup and managing these lights is not that hard.
However, if you’re not that experienced, then relying on professional support is a better idea.
There is no point in risking all the money when you’re unsure about how to manage the lights. So, keep that in mind as you try to adjust the response from the lights.
Hopefully, you won’t have to bother with any one of these errors, and the lights will work perfectly. On the other hand, you can always claim the warranty or seek help from official support to get through these errors.
So, be sure to engage these experts, and they will make your troubleshooting easier for you.