You can use the Sonos One smart speaker with your Google Assistant as well as Amazon Alexa. Unlike other smart speakers, you can use it with your platform of choice that can make your home automation easier. With the help of its powerful speakers, it can provide in-depth sound quality and you can hear all the different instrumentals going off in the song. Moreover, the tuning feature can enhance the listening experience after you pair the smart speakers with your mobile device.
Overall, the Sonos One smart speaker is reliable but users have mentioned running into some common issues from time to time. Here are some common Sonos One problems and how you can troubleshoot them.
Common Sonos One Problems Troubleshooting
- App Not Connection
The first issue that you will see customers complain about on the online forums is that users are unable to set up their Sonos device with the mobile application. You will keep getting a message that the application is not able to connect to the Sonos device. It can be quite annoying when you cannot use your smart speakers with a mobile device. So, if your Sonos app is not able to connect to the device then you need to start by reconnecting the Sonos device to the application by removing it from your account and then adding it again.
Another reason why many users run into this error is that they have a VPN activated on their phone that interferes with the connection of the application with the device. You need to remove all the applications that are running in the background and then reconnect your Sonos one with the mobile app. But if that doesn’t do anything for your device then the only option left is to reset your smart speakers to factory settings. You can hold down the connect button on the speakers to reset them. Refer to the user manual for detailed guidance.
- Network Issues
Users also mentioned issues with connecting their Sonos one smart speakers with the Wi-Fi network. If you’re also unable to get the smart speakers connected to your router then you should try resetting the router to refresh the network connection. Some users have reported that using special characters in the Wi-Fi credentials can sometimes create this issue. So, if you have any special character in the password or the name of your router then try switching to simple alphabets and numbers.
Weak signal strength can also create connection issues between your speakers and the network. You should move your router closer to the smart speakers and then go through the configuration procedure again to fix the network issue. Moreover, you can also connect your smart speakers to your router directly with the help of an ethernet cable. Doing that will help you avoid network issues. Make sure that the cable is plugged properly into the port located on the backside of your smart speakers.
- Voice Assistants Not Working
The Sonos one smart speakers can work with different voice assistants like Alexa and Google. However, users reported that the integration is not working like it is supposed to, and whenever they give a command, the smart speakers don’t respond. It can be very frustrating for users that bought the Sonos one to replace their old voice assistant.
There can be multiple factors that can cause your speakers to behave like this. So, if you are having issues in communicating with the voice assistants then you should try going into the smart assistant mobile application and check history.
That way you will be able to see the command that was registered by the smart assistant. If the speakers are placed in a noisy area, then chances are that the voice commands are not getting registered properly which is why you can’t get the smart assistant to work. Try configuring the voice sensitivity settings to eliminate this error. If there are any other issues with voice assistants then you can try re-linking the assistant with your Sonos One.
Lastly, if nothing else works then try resetting the smart speakers and connecting them again with your voice assistant. That will fix your voice assistant issues unless you’ve got hardware problems with the device. For more clarification refer to the Sonos support channel.