3 Common Eufy Doorbell Problems Troubleshooting

Though there is a smart device for pretty much everything these days, our favourites are always going to be the ones that have a real practical usage. For us, that’s precisely what the Eufy Doorbell is. 

On paper, it is a smart home tech, but it can also be considered as a super cheap and effective home security system. Better yet, it is one that doesn’t require a hefty monthly subscription fee. You just fork out the initial $160 and that’s it, you’re ready to go. 

Not to name any names, but when you compare that to a few other brands out there, that’s a really great deal! It’s effective, it’s cheap, and the wireless chime is thrown in with the package. That being said, all of this is for nothing if it doesn’t actually do the task it was designed to do. 

In recent times, we have noticed that there have been a few issues voiced on the boards and forums that highlight some simple failures of the device. So, we decided to pick the 3 most common problems with the Eufy Doorbell and to show you how to fix them in this handy little guide. 

Common Eufy Doorbell Problems Troubleshooting

Before we begin, we should note that none of these fixes require you to have a high level of expertise. In fact, even if you are a total novice, you will be able to get through this. 

We won’t be asking you to do anything dramatic that will have you taking anything apart or risking the integrity of your equipment in any way. With that having been said, let’s kick things off with our first troubleshooting tip.

1. Eufy Won’t Detect Motion

The most common problem people seem to be facing is that they can’t get the motion detector to work. For some, this is the case even when they have people right in front of it. 

Obviously, this isn’t a flaw that a home security system should suffer from, so we will need to remedy that ASAP. However, what makes this issue stand out to us is that there seems to be a lack of consistency in how effective the device is at performing this function. 

For some of you, it never works. For others, it works half of the time. If you are being plagued by this fault, we would recommend that you have another try at setting up the activity zone, making sure it is as accurate as it can be. After that, you may also need to have a look at your motion sensitivity settings. 

First off, you can turn this up to maximum – just to make sure that the technology is actually working. However, we would not recommend that you keep the settings this way. More often than not, this will lead to you getting a million false positives. 

Instead, you should adjust the sensitivity down a little and then fine-tune the activity zone settings. If you manage to dial this in – to a point where only people walking toward your door will trigger the system, you can then allow for the sensitivity setting to be on or near max. 

Once you nail this fine balancing act, you’ll be sure to get less false positives and be able to get the full use value out of your Doorbell. 

2. Can’t get Eufy to work with Homebase

Another problem that pops up quite a bit is problems installing and hooking up the Eufy Doorbell. Specifically, there seem to be quite a few people out there struggling to get the Eufy to communicate with Homebase. 

Instead of everything working, most are reporting that it won’t pair with Homebase at all and that it is showing a yellow ring. If this is the problem you are experiencing, here is what you’ll need to do. 

First up, we would highly recommend that you give the Doorbell a quick reset. The method for this varies from model to model, but most of them only ask that you press the sync button 5 or more times in quick succession. 

Next up, make sure that you haven’t missed any updates for your Homebase. If you have, immediately update it to the most recent version. As soon as that’s taken care of, you will need to reset your Homebase to its factory settings using the reset button. 

Now that both devices have been individually taken care of, it’s time to get them to communicate with each other. All you need to do is configure each one again and they should start the process of pairing. 

In some cases, this can take up to 20 or even 25 minutes. So, if it doesn’t seem to be working at first, stick with it. If this still doesn’t work, we’re afraid that it may be time to get customer services involved. 

3. Eufy Doorbell not getting any power

One more issue that we are seeing reported with some regularity is the issue wherein users are reporting that their Eufy isn’t getting any power. Weirder yet, this is for the wired installation. There are no lights at all and none of the Doorbell’s functions will work. If this applies to you, give the following steps a try.

The most likely cause of this problem is that you are simply using the wrong transformer for the device. Seeing as there are a few different models of the device available, we would suggest that you go through the manual for the one you have and check what its requirements are. 

If you have misplaced the manual, you can always Google it. If you are using the correct transformer, there may be a chance that the transformer itself is what’s causing the issue. These sorts of things can happen when you replace a doorbell. 

If this seems to be the cause, it may be the right course of action to simply have the transformer replaced entirely. Damaged and faulty wires can also be the culprit behind this fault. If you have access to and know how to use a mutimeter, this will help you get to the bottom of it. If not, you may need to call someone who does. 

The Last Word

If you haven’t found the solution to your specific problem here, we are afraid that your last port of call is to get in touch with customer services. 

While you are talking to them, make sure to detail everything that you have tried to fix the issue. That way, they will be able to give you a more detailed and dedicated troubleshooting guide that relates to your specific issue. 

Read also:

• Eufy Doorbell Won’t Stop Ringing
• Eufy Doorbell Hardwired Not Charging: Fixes