The effectiveness of Amazon’s smart thermostat has come under scrutiny over the last year or so, but this does not imply that there aren’t a variety of issues with it that can be resolved on your own with some time and effort invested in the process.
This article will assist you in resolving each of the frequent issues that are associated with the Amazon Smart Thermostat.
As a result, you will be able to get the most out of your thermostat without having to worry about experiencing recurring annoyance.
Common Amazon Smart Thermostat Problems Troubleshooting
- The Thermostat Won’t Connect To The Internet
The most common problem with the Amazon smart thermostat is that it won’t connect to the internet. This can happen when your Wi-Fi is turned off, or if you are not in range of your home network.
There are a few steps you can take to fix this. First, check that Wi-Fi is on and that you’re within range of your home network.
If that doesn’t work, restarting your router may be necessary. You can also try restarting your Amazon Echo by unplugging it from the power outlet and plugging it back in.
Finally, you might want to use a computer instead of an Echo device as your hotspot for connecting the thermostat to Wi-Fi.
- The Thermostat Isn’t Responding To Alexa Commands
The most common problem with the thermostat is that it is not responding to commands from Alexa. This is typically caused by two things: the thermostat has been disconnected from Wi-Fi or the Alexa app has not been installed on your phone.
If this is the case, here’s how to solve it
- Connect the thermostat back to Wi-Fi or install the Alexa app on your smartphone and reconnect.
- My Remote Control Doesn’t Work For Changing Temperature
Sometimes, the remote can get confused about which mode it is in and will only change modes when you press the buttons twice quickly. Other times, the remote will not be able to make contact with the thermostat.
The most common solution is to try a few different batteries until you find one that works best. Occasionally, there may be an obstruction between the infrared sensor on the wall of the thermostat and where you are standing while trying to use it as well.
If none of these solutions help, then chances are your device needs repair–you can call an authorized technician at 844-4MYAMAZON for assistance.
- The Thermostat Isn’t Changing The Temperature
The first problem with the thermostat is that it’s not changing the temperature. This can happen for a number of reasons, so let’s take a closer look at each one.
- There is no power to the thermostat: Check to see if the power cord is plugged in or if there’s an indicator light on the device itself. If you’re using batteries and they’re low, then replace them with new ones and wait 10 minutes before powering up again. If your thermostat uses a wireless signal, make sure you have good cell service in your home as this will allow you to control your thermostat remotely. You may also want to move it closer to a window.
- You’re outside of the coverage area: If you don’t think your thermostat should be outside of the coverage area but still isn’t receiving a signal, try turning off Wi-Fi on your mobile phone and tablet for 5 minutes before retrying. You may also need to upgrade your router by buying an antenna extender kit if these steps do not work. Keep in mind that only thermostats compatible with Honeywell’s Lyric system are available on Amazon.
- It thinks someone else is controlling it: Sometimes when your thermostat is set to Away mode, but you come back inside, the device might not recognize who just entered and continue working away from its normal time schedule – even though nobody has touched it since leaving. To fix this problem, tap on home mode until you are back inside and then tap once more to go into Away mode.
- The Thermostat Is Displaying The Wrong Time
The most common problem is that the thermostat displays the wrong time. There are several potential causes of this error, and a few ways to fix it.
The first thing you should do if your thermostat is showing the wrong time is check your device settings and make sure that you’ve set up daylight saving time or summer time.
You can also change the date and time on your computer, then sync it with your thermostat. If you’re experiencing an issue with a Wi-Fi connection, restarting both devices will often solve the problem.
It’s worth noting that just because your thermostat doesn’t have internet access doesn’t mean it can’t display the correct time–it may simply not be connected to Wi-Fi.
- The Thermostat Is Displaying The Wrong Day
A common problem with the thermostat is that it will display the wrong day. If you’re having this issue, try turning off your device and then back on again to see if it fixes the problem.
If not, you might have a problem with your Wi-Fi connection. Double check to make sure that you are using the same network as your thermostat.
You may also want to reach out to customer service for more help troubleshooting this problem.
- Device Keeps Losing Its Wi-Fi Connection
It’s not uncommon for smart devices like the Amazon Smart Thermostat to lose its connection sometimes. Here are some steps you can take to fix this:
- Turn off your device and wait 15 seconds before turning it back on again
- Power cycle your router by unplugging it from the wall socket and waiting 10 seconds before plugging it in
- Check that there isn’t any interference from wireless networks or Bluetooth devices in close proximity
- The Thermostat Is Too Hot/Cold
It’s common to find that the thermostat is either too hot or too cold. This can be solved by adjusting the temperature settings on your thermostat.
If you have a connected model, it’s possible that there is an issue with your internet connection and/or Wi-Fi. Resetting your modem and checking for other devices in the area that may be using up bandwidth will help solve this problem.
Another possibility is if you’re outside of the desired Wi-Fi range. Move your thermostat closer to the router and make sure that the device is not running out of battery life.
- My Phone Keeps Losing Its Connection
There are two potential reasons why this may happen. One possibility is that there are too many smart home devices within close proximity of one another which could cause interference issues when trying to maintain a strong enough Wi-Fi signal for each device.
Another reason could be because of weak Wi-Fi connectivity, so if you’re living in an apartment building with multiple units sharing one router, make sure everyone has their own access point as well as creating separation between all smart home devices by placing them at least six feet apart from one another.
- The Thermostat Is Making Strange Noises
The Amazon smart thermostat is a sleek and modern looking device that has all the bells and whistles you would expect from a high-end, cutting-edge thermostat.
However, if you’ve ever owned one yourself, you’ll know that there are some common problems with them.
One of the most common complaints about this product is that it makes strange noises when it’s being used. Some people say it sounds like buzzing or hissing.
Other people say that they can’t hear anything at all coming out of the unit, which leads to confusion on how to set up the device properly.
In order to fix this problem, make sure your Amazon smart thermostat is positioned near an outlet so that it can be plugged in completely; also make sure your Wi-Fi connection isn’t too far away so that you have a good signal throughout your home.
- The Thermostat Isn’t Responding To The Mobile App
The thermostat turns off when the room temperature is at or below the thermostat setting. This is called hysteresis. There are three ways to fix this:
- Turn off hysteresis by setting the ‘temperature offset’ parameter in your device’s settings.
- Set a minimum temperature for your home so that the heating system does not turn on until a certain temperature is reached, such as 68 degrees Fahrenheit.
- Use a programmable thermostat to set it to turn on and off during specific hours of the day and weekdays, which will have a greater affect than doing this manually every time you leave or come home from work.
- The Thermostat Keeps Turning Off
The first thing to do if your thermostat won’t turn on is to make sure the power cord is plugged in. If it is and you still can’t get it to turn on, check the manual for troubleshooting tips.
You may need to reset the thermostat by unplugging it from the wall, waiting a few seconds and plugging it back in.