However, several customers have experienced issues with the air quality monitor, creating aggravation and sometimes even resulting in the return of the goods.
The Amazon Smart Air Quality Check makes the claim that it is the simplest and easiest method to monitor the quality of the air within your home.
There is still hope for you if you are having any of these frequent issues with your Amazon Smart Air Quality Monitor; continue reading to find out if any of these remedies will assist you in resolving your problem.
And if not, then we hope that they will be able to provide you with some suggestions as to what the issue could be. Happy monitoring!
Common Amazon Smart Air Quality Monitor Problems Troubleshooting
- The Device Isn’t Turning On
It’s possible that the battery is dead if the gadget you’re trying to use won’t turn on.
Before doing anything further, you should first try plugging in your device and allowing it to charge for at least an hour if you are unclear whether or not it is already charged.
You might also try resetting your intelligent air quality monitor by pushing and holding the power button for ten seconds until a light flash.
- The Device Says Please Wait When I Turn It On
Checking to see whether an update is available for your app is one of the potential solutions to this problem. Check the Updates tab of your App Store, then press the Update All Apps button.
Tap Update All Applications once more if there are any available updates, and then restart your iOS device to finish the process of upgrading all of your apps and resetting your device.
- The Device Isn’t Connecting to Wi-Fi
The first thing you need to do is check to see if the device you want to use has a power cord attached to it. If it isn’t, just plug it in and the charging process will start on its own once it’s connected.
If you are still unable to connect to Wi-Fi, check to see that your wireless network is turned on and that no other devices are utilizing your Wi-Fi connection at the same time.
You could also try restarting your phone after turning off the Wi-Fi on it first, and then turning it back on after the restart. Any connection problems should be resolved as a result of this.
- The Device Isn’t Measuring the Correct Air Quality
When you initially start using your device, you could realize that it is not giving you an accurate measurement of the air quality.
There are a few possible explanations for this: either there is dust on one of the sensors, and it has to be wiped off, or there is an issue with your Wi-Fi connection, and you need to move closer to your network.
In either case, you should try cleaning off the sensor.
If none of these problems applies to you, please get in touch with our customer care department so that we may be of further assistance.
It does not detect lower amounts of toxins than I am exposed to, nor does it record any toxins at all.
Some individuals aren’t aware that even exposure to slightly elevated amounts of pollutants in the environment might have a negative effect on their health.
If you are worried about this issue, it may be worthwhile to make an additional investment in a unit that has a different level range so that you can also monitor levels that are lower.
After a certain amount of time, the screen goes black: When opening or shutting the screen, putting too much pressure on it might cause this to happen; to prevent it from happening again, be sure to open and close the screen with care.
- The Device Is Giving False Readings
The device is giving false readings and you can’t find what’s wrong. There are a few possible reasons for this issue, and here are some fixes.
- Check if the device is turned on by pressing the power button on it. Make sure that it is not in sleep mode or has been unplugged for too long.
- To reset it, press and hold down the power button for 20 seconds, until you see a red light blinking from underneath. Plug in your device and turn it back on.
- If that doesn’t work, try charging your device for 20 minutes before turning it back on. If that doesn’t help either, contact customer service at.
- Is your filter dirty? If so, you need to replace it! Keep reading below for more information about replacing filters!
- Do you have pets or any other animals in the home that could be causing allergies? Pets create allergens like dander and fur which will affect air quality, while houseplants also emit allergens! Simply get rid of these items in order to improve air quality.
- The Device Isn’t Calibrating Correctly
The air quality monitor doesn’t calibrate correctly, and can’t be used. This problem is usually caused by a faulty humidity sensor.
The sensor may need to be replaced, or it could just have a loose connection that needs tightening. The air quality monitor isn’t connecting to Wi-Fi, and can’t be used.
This could be due to a software issue on the device, but it’s more likely because there’s no internet available at your location.
In this case you’ll need a 3G/4G hotspot or an Ethernet cable in order for the device to work properly. You will also want to make sure you’re using WPA2-PSK security encryption when entering your Wi-Fi password.
- The Device Isn’t Responding to Voice Commands
The first thing you should do is make sure that your Alexa device is turned on and connected to your Wi-Fi network. If it’s not, try turning it on and making sure it’s connected.
If the problem persists, try unplugging the device, plugging it back in, and restarting your Wi-Fi router. You can also reboot your Alexa device by holding down its power button for 20 seconds until its LED starts flashing green.
If none of this work, then you might need to reset your Alexa device by pressing the three buttons on its side at once for 10 seconds.
- The Device Isn’t Sending Data To The Cloud
There are a number of reasons why this might be happening. Make sure that your device is powered on and connected to Wi-Fi.
Next, check for any firmware updates for your device by clicking check for new software. If there are any, download and install them.
If you still see an error message when trying to connect the app or website, try resetting your internet connection by unplugging your router, waiting 30 seconds and plugging it back in again.
You can also try rebooting your phone or tablet by turning it off and then back on again. Lastly, if none of these solutions work then it’s time to call customer service!
- The Device’s Battery Isn’t Charging
The battery is not charging on my air quality monitor. What can I do?
- Make sure you’re using the right charger that came with your unit.
- Check to make sure that your power supply is working and has a good charge by plugging in a device like your phone or tablet that uses USB power.
- If you don’t have access to a phone or tablet, try another outlet in another room of your house and then come back to this one if it still doesn’t work – this might be an indicator of more serious problems within your home’s wiring system, so you may want to contact an electrician for help resolving them before continuing troubleshooting with the air quality monitor.
- Ensure that you’ve placed the charger correctly into the port at the bottom of your air quality monitor.
- Try restarting your device by turning off the power and waiting 30 seconds before powering it back on again.
- The Device Isn’t Updating Firmware
A common problem that users have with the device is that it displays the wrong time. This is usually because the app and device are not synchronized.
To fix this first make sure you have Wi-Fi on your phone and then go into Settings > Wi-Fi > select your network > scroll down to Connections: Advanced > change from DHCP to Static IP Address and enter in your router’s IP address. Then follow these steps:
- Open up settings on your phone,
- click on Wi-Fi,
- select your network,
- scroll down to Connections: Advanced and change from DHCP to Static IP Address,
- enter in your router’s IP address,
- tap ok
- disconnect and reconnect to your network,
- turn off Wi-Fi on your phone.
- The Device Is Displaying The Wrong Time
If your device is displaying the wrong time, it’s likely because you didn’t set it up correctly. This can happen if you’re using an older version of software and it doesn’t update automatically.
To fix this problem, make sure that you’re on the latest firmware and that your sensor is connected to Wi-Fi. If this still doesn’t work, you may need to reset your sensor.