There are a variety of smart dimmer switches available today, but one of the most well-liked and cost-effective choices available today is offered by Amazon Basics Smart Dimmer Switch.
It should not come as a surprise considering the extensive variety of features that may be made available to consumers of this model at such an affordable price range.
On the other hand, if you haven’t attempted the installation of it just yet, you can be in for some unexpected challenges once you get started with it!
In this article, we will discuss the 10 most frequent difficulties that customers have reported having with the Amazon Basics Smart Dimmer Switch, as well as some useful advice that should assist you in avoiding these issues in the future.
Common Amazon Basics Smart Dimmer Switch Problems Troubleshooting
- The Lightbulb Is Not Included
The product that you purchase does not come with the lightbulb. If you do not already have a lightbulb, you may get one from the hardware shop in your area if you so choose.
Take into consideration the fact that certain lightbulbs can be dimmed while others cannot. Before going out to get the lightbulb, it is in your best interest to determine what kind it will be.
This will prevent you from inadvertently selecting a kind that is incompatible with the dimmer switch.
- The Lights Aren’t Turning Off
Check to see that the sensor on the wall or near the wall where you put your smart dimmer switch is not obstructed in any way.
Also ensure that any dust or debris that may be around the sensor is removed. Following the completion of these procedures, you should attempt to reset the device by depressing and holding the reset button for a period of five seconds.
Please get in touch with the customer care team for assistance if the issues you’ve been having with your device persist.
- Light Switch Doesn’t Have To Be Replaced
The light switch does not need to be changed as a result of using the Amazon Basic Smart Dimmer switch, which is the most typical issue that arises with this product.
This is due to the fact that the light switch on the wall still controls ordinary lights, but it also has the capability of controlling some smart bulbs and plugs.
The second issue with this device is that it does not function very well in locations where there is a great deal of interference from Wi-Fi or other forms of electrical equipment.
In the event that this is the situation, one potential remedy would be to plug in an Ethernet cable and make use of the computer’s physical connection to the internet rather than the wireless connection.
Another potential option would be to position your router and the Amazon Basics Smart Dimmer Switch on separate sides of the house, so that they are not in close proximity to one another.
- Amazon basics Smart Switch Stopped Working After 1 Month
The Amazon Basics Smart switch often fails to function after just one month of usage, which is the most prevalent complaint about the product.
This might be due to a number of various factors, such as a malfunctioning piece of hardware or a problem with the wiring.
You may solve this problem in a number of different ways; but, if you follow the steps that are outlined below, you will know that you are headed in the correct direction.
First, make sure that your Amazon Basics smart dimmer switch is unplugged from the wall socket, then wait half a minute before connecting it back in.
If it still doesn’t function after that, check to see if there are any cables or screws that are loose, and if there are, tighten them up. It’s possible that you need to contact an electrician and ask them to come have a look at the wiring.
You may also try switching either the light bulb or wall plate at the location where you first connected in the Amazon Basics smart light switch.
It is possible that those two components failed at the same moment, which would result in there being no way for electricity to be sent.
After you have ensured that everything has been rectified, you should reconnect it to the power source and check to see if it is operational now.
- Stuck In Pairing Mode
Follow these instructions if you are unable to link your switch with Alexa, Echo, or Google Home:
- Verify both the name and password for the Wi-Fi network.
- Ensure that your device is configured to function as a Trusted Device before continuing.
- You need to reset the switch.
- Restart the device that is currently running Alexa.
- Turn off the Wi-Fi on your phone for five minutes, then turn it back on and rejoin.
- Bluetooth devices that are close to the switch should be turned off.
If none of these solutions work, please seek help from customer care.
- Room Gets Too Hot During Winter
In the winter, the room that has the Amazon Basics Smart Dimmer Switch installed might get uncomfortably warm, which is one of the most frequent complaints that customers have about this product.
Fortunately, there is a solution to this issue that can be achieved by carrying out a few steps. Before you turn out your lights and go to sleep, you should first make certain that your heater has been operating for at least two hours.
Installing a ceiling fan will help move heated air about the room and keep it away from your body, which is the second step.
Third, replace any heavy drapes or curtains with ones that are lower in weight. Consider making use of an electric blanket, which will disperse the heat throughout your complete body in a manner that is uniform.
- Unable to Connect with Alexa, Echo or Google Home
Amazon Basics Smart Dimmer Switch problems are usually caused by a Wi-Fi connection issue. Please check your phone’s and/or tablet’s Wi-Fi to make sure that the device can access the internet.
If it cannot, please restart the device’s Wi-Fi and try again. If this problem persists, please follow these steps:
- Disconnect from the wireless network
- Turn off your wireless router
- Turn on your wireless router and wait for it to fully boot up
- Connect to your wireless network
If you have an Amazon Basics Smart Dimmer Switch with Alexa or Google Home compatibility, then you will need to reset these devices as well.
- Can’t Switch Lights Off Manually Via App or Remote Control.
One of the most frequent complaints that customers have about the Amazon Basics Smart Dimmer Switch is that they are unable to manually turn off their lights using the app or the remote control.
Despite the fact that this may be a little annoying and unpleasant at times, the good news is that it is an issue that is simple to address.
Continue reading for some advice on how to resolve this issue if you are now experiencing it and are interested in finding a solution.
If you are experiencing difficulties connecting your switch or keeping it connected, try resetting your Wi-Fi connection by disconnecting your router for ten seconds and then putting it back in. This should allow your switch to connect properly.
If you are still experiencing problems after doing that, you should get in touch with customer care to get assistance or advice on how to fix the issue.
- IOS and Android Apps difficult to Install and Pair
Downloading the companion app to your iOS or Android smartphone is the quickest and most convenient way to get started with the service. The app that goes along with it is called eWeLink, and you can get it from either the App Store (for iOS devices) or the Google Play Store (Android).
Open the app after it has been installed, and then choose “Add New” from the menu that appears in the lower right corner of the screen.
You will then be presented with a list of devices that are connected to the same Wi-Fi network as your mobile device, and you will be required to choose an Amazon Basics Smart Dimmer Switch from that list.
After determining which Amazon Basics Smart Dimmer Switch is appropriate for your needs, the next step is to give the device a name and then confirm it.
After this has been completed, the smart dimmer switch you have should now be visible in the home menu of the app under the heading Devices.
If you do not have any other form of Wi-Fi enabled device in your house, then it should automatically be added as soon as you install the eWeLink app on your phone or tablet. If you do have other Wi-Fi enabled devices in your home, then you will need to manually add them.
Thank you so much for this advice. As it turned out, I had a cardboard box that was slightly obscuring where I assume the sensor is. I removed it. And everything is fine!