The motion sensors from C By GE are pretty efficient in managing the lighting system installed in your house. You can easily program them to turn off all the lights when no motion is detected for a defined period. Moreover, the light detection through the sensors keeps the bulbs working at optimal efficiency. This purchase doesn’t only save you money in the long run, but you also enjoy more convenience through the automated features.
The installation of these sensors can sometimes be tricky for the owners, and there is no deficiency of complaints on C By GE motion sensors not working. So, here are some tips that can help you get the C By GE motion sensors working again.
How to Fix C By GE Motion Sensor Not Working?
- Turn On Bluetooth
Issues with the C By GE motion sensors not working can often be linked with the Bluetooth status on your mobile device. Make sure that you’re standing within the range of the device when first setting up the sensor. Otherwise, you won’t get any response from the sensor, and they won’t show up on the application. So, the first thing you need to do is to move closer to the sensor and then make sure your Bluetooth is visible to all the devices.
- Remove Battery Pull Tab
Sometimes, owners forget to pull the battery tab from the sensors when setting up the unit. This is one of the leading causes behind C By GE sensors not working, and you simply have to pull on the tab to streamline the power connections. It will only take a second, and the sensors will come online. After that, you can just pair them with the Cync application, and there won’t be any issues with their performance.
- Reset The Cync Application
The application has also been known to cause some performance issues with the C By GE motion sensors not working. So, you should start by checking the current version of the application and updating it to the latest version. If you’re already on the latest version, then the only thing you can do about fixing the glitched app is to reset the stored data. Just navigate to the application settings and open up the Cync app to wipe all the stored data and cache files from your phone.
- Remove Sensor
Pairing issues with the C By GE are not that rare when you look at the customer complaints for a while. If the sensors are not paired up with the application properly, you will keep running into issues with the sensors not responding to the commands. So, to fix these issues, you need to remove the sensors from the application and add them again. This should fix the pairing problems, and you will get complete control over the smart motion sensor.
- Reset C By GE Motion Sensors
While resetting C By GE motion sensors is not a good idea, you don’t have many options left if the sensors are not working at this point. Resetting the sensors will wipe all the schedules and personalized configurations. So, you will have to set up everything from scratch once the sensors have reset.
However, resetting the sensors has a decent chance of fixing the issue. So, you just have to grab a paperclip and hold down the reset button on the side of the sensors. A red LED light will light up, and then you can set up the sensors with the application again.
- Ask For A Replacement
The issues with the sensors not working are most often related to the connection between the app and the devices. The initial setup can be a bit complicated for most users, and if you don’t pick the right spot, there will be a massive drop in the performance of your sensors. For this reason, you need first to check the position of the sensors and then reset the unit if none of the solutions mentioned above help you with the device.
However, if you’re still stuck in the same issue after changing the position and resetting the sensors, then now is a good time to ask for a replacement. Ring up your dealer and explain the issue after forwarding a warranty claim.