The C By GE units is more popular in the market because of their easy integration with Alexa and Google Hub. You can pair up these lights pretty easily, and there are no complicated steps involved. However, there have been some concerns regarding the complex reset procedure. It is not that rare for users to run into programming-related issues, and resetting the C By GE systems is the best solution for these situations.
Sadly, it is not that easy to reset these smart lights, and you’ll often find customers complaining about the C By GE factory reset not working. So, here are some specifics on how you should manage the situation with C By GE Factory reset not working.
How to Fix C By GE Factory Reset Not Working?
- Keep Track of Timed Reset Sequence
If the C By GE lights is not resetting, then you won’t have to worry about hardware issues right off the bat. It is pretty likely that you’re just messing up the timed sequence, and you should go over the reset instructions again. There are several steps involved, and messing up the timed sequence will only create complications for the C By GE lights.
All you need to do is turn the bulb on and off five times. Make sure to wait for eight seconds and allow the bulb to fully turn on while waiting 2 seconds is enough to switch the bulb off. Ideally, the bulb will start flashing once the reset process is complete, and you won’t have to bother with extra steps.
- Turn Off Lights Before Starting Reset Sequence
Many owners make the mistake of turning off the lights for just a second or two and starting the reset sequence. This creates issues with the sequence, and you have to start everything from scratch to get the device working again. It is possible that you’re struggling with the same situation.
So, turn off the bulb for around 30 seconds before starting the sequence. Make sure to follow all the steps perfectly, and that will help you finally reset the C By GE to factory settings.
- Wait A Bit Longer Between Cycles
The most common reason behind users failing with the reset is that they don’t wait long enough for the lights to fully go off and come on. So, you’ll just need to slow down on your counting to make sure to provide sufficient pauses between the reset. This should get the C By GE system reset to factory settings, and you won’t have to go through the timed sequence associated with the C By GE system.
- Use A Different Outlet
While it is pretty rare, a defective outlet can also create issues with the C By GE factory reset not working properly. You can use a multimeter to check the power output from the voltage, and if it doesn’t match the minimal requirements of the C By GE lights, then you should move towards a different outlet to reset the lights. Make sure that the lights are receiving optimal voltage, and then start the timed sequence.
- Check Bulb Condition
If the bulbs are not turning on properly and you’ve been using these lights for years, then there is a chance that you’re dealing with a defective unit. If the bulb doesn’t turn on properly, it won’t be able to meet the requirements of the timed sequence. So, you need to make sure that the bulb turns on perfectly and that the connection points on the bulb are not damaged. Sometimes, changing the fixture of the bulb is a good idea, and there is no harm in testing out this method if the bulb is not working at this stage.
- Contact the Cync Support Team
Ideally, keeping track of the timed sequence should be enough to get the issue fixed with your C By GE units not resetting. However, if you’ve not been successful even after going through all of these steps, then you should call the Cync customer support department. You might be dealing with hardware-related issues, and reaching out to the expert will help you narrow down the main reason behind this problem. So, call customer support and provide details on this issue with your lights.