Aura Frame is one of the most premium options on the market, and you won’t find a brand that can compete with these frames in terms of resolution and smart features. However, rough use can still cause some problems with the hardware where the Aura Frame won’t turn on or stop accepting input from the users.
There is a chance that you’re just dealing with a sleep timer, but most often than not, users are dealing with power-related issues. So, here is a list of possible things you need to check to get the Aura Frame working when it is not turning on.
Aura Frame Not Turning On Fix
- Reconnect Power Cable
Reconnecting the power cable to the outlet is one of the most effective fixes when you’re sure that there are no hardware issues with the Aura Frame. Most often than not, this issue with the Aura Frame not turning on will be because of the loose connection with the outlet. So, you need to make sure that the power cable is connected properly and that there are no issues with the loose connections. That should be enough to turn on the Aura Frame.
- Check Output From Source
There is also a chance that the output from the source is not sufficient to power up your system. This is more common for users that don’t give much attention to the maintenance of their electrical connections. So, if you’re in a situation where the frame won’t respond due to power issues, just check the output from the source.
A multimeter should be enough to help you narrow down the power output issues from the outlet. If the outlet is indeed defective, you need to get help from a certified electrician. He will fix the electrical connections for you, and in the meanwhile, you can test out the Aura Frame with a different power source.
- Go Over Sleep Configurations
Sometimes, your unit is just switching to sleep mode, and there aren’t any specific issues with the hardware. So, it is a good idea to check the sleep timer on your Aura frame before trying to claim a warranty on the frame. You just have to make sure that the sleep configurations are turned off, and then you can try to power cycle the frame one more time.
- Inspect Power Cable
It is also possible that the power cable on your Aura Frame is damaged. While the quality of power cable is not poor, extended exposure to rough conditions can damage the wires. So, you need to either get this cable replaced or fixed from the nearest repair center if there are frayed sections. Similarly, if the power cable is kinked at a weird angle, it is a safe bet to get a replacement.
Try to get help from a professional and avoid fixing the cable yourself, as there is a chance that you will end up damaging the cable further. So, to remain on the safer side, just take the frame to the nearest repair center or reach out to customer support on this issue with the power cable.
- Remove Extensions
The presence of extension cords might give you more freedom, but it is one of the main reasons why your Aura Frame is not turning on. The frame should directly be connected to the power outlet, and there shouldn’t be any extensions between the smart device and the power outlet. Otherwise, you will keep running into the same problem when the frame turns off and does not turn on again until you connect it directly with the power outlet.
- Claim Warranty
At this point, there is a decent probability that your Aura Frame has hardware issues. Luckily, the dealer support from the Aura team is pretty great, and you can get a replacement by claiming the warranty. If the claim is valid, it won’t take more than a week to source a replacement. So, simply reach out to the dealer and have him provide you with a replacement.
Most of the time, simply fixing the power outlet will address this issue, and you won’t have to bother with any extra steps. So, before anything else, try to fix the voltage problems from the power outlet.