While there are several smart brands in the market that offer decent cameras to the customers, no one can keep up with the motion detection features offered by Arlo. You won’t have to worry about false alters with this unit, and it will keep the activity zone in perfect view at all times.
So, if your old camera keeps bothering you with false alerts, now might be time to look into the Arlo camera. The only situation that has annoyed some customers with the Arlo camera is that it will sometimes not sync.
This might seem like a minor issue, but it can be frustrating to deal with situations where the Arlo camera is not syncing. So, here are some solutions for the Arlo camera not syncing.
Arlo Camera Not Syncing
- Improve Connection Quality
The quality of the connection between the base station and the Arlo camera is the biggest reason why your unit might not be syncing. According to the experts working at Arlo customer support, you need to bring the camera very close to the base station. If the distance between the camera and the base station is more than four feet, it won’t sync properly.
For this reason, you need to limit the distance between the smart camera and the base station. Ideally, you won’t have to do anything else, and going through the sync procedure once more will help you address this issue with the Arlo system not working.
- Power Cycle Arlo Camera
Power cycling the Arlo camera is the next thing that you need to consider when it is not syncing. If you’re sure that the connection quality is good, just remove the battery from the Arlo camera for a few minutes and then connect it again. Wait a few moments for the camera to start, and then access the sync features again.
- Fully Charge Your Arlo Camera
The camera won’t respond to the sync routine when the battery levels are low. Even when you’re doing everything perfectly, and the distance between the base station and the camera is under three feet, you will need the battery to be fully charged to avoid the syncing complications.
So, if your camera battery is drained out, now is a good time to charge it properly. Make sure to wait for the camera to charge completely and avoid using a half-drained camera to sync up the system.
- Check Your Base Station
While the issue is mostly related to the Arlo smart camera, it is also a good option to check the response from the base station. You won’t be able to isolate the issue until the base station is working perfectly. So, if you’re sure that the smart camera is not causing these problems, try to reboot the base station. You should avoid resetting this unit as that will wipe all configurations, and the power cycle method will likely fix your device.
- Reset Smart Camera
At this point, you can simply reset the smart camera if it is not syncing. There are likely some major programming bugs with the system, and you need to reset all configurations to get the system back to factory settings.
This will wipe all the configurations, and you will have to set up the camera from the beginning. However, there is a good possibility that the syncing-related issues will be fixed at this point. So, just reset the smart camera and then try going through the syncing process again. That way, you will be able to address all the programming-related issues with the device.
- Call Arlo Customer Support
On the other hand, if the camera issue persists at this stage, then you’re dealing with hardware issues. There is something wrong with your device, and it is defective. The only solution at this stage is to call Arlo customer support and have them provide you with a replacement.
These professionals will help guide you through the warranty claiming procedure if the issue is related to hardware. So, ensure their involvement if you want to avoid unnecessary hassle with the Arlo devices not working. Hopefully, you’ll be able to secure a free replacement, and the unit will start working perfectly with the base station.