It can surely be disappointed to have your Arlo app act up all of a sudden. Though there are plenty of issues that have been reported in the past regarding the Arlo app, one of the most common problems involves the app not finding your camera device.
If you do run into any such problem on your end, then there isn’t much to worry about! Using this article, we will be having a good look at some of the most effective ways of getting rid of this annoying issue. So, let’s dive right in!
How to Fix Arlo App Not Finding Camera?
- Using a 2.4GHz Network
The very first thing that you should check and make sure of is that you are using a 2.4GHz Wi-Fi network. Unfortunately, Arlo devices don’t seem to work on a 5GHz network as it isn’t supported by the devices.
To change your network Wi-Fi band, you will have to access your router settings. Go to the Wi-Fi settings tab, where you should be able to see an option for changing to a frequency of either 5GHz or 2.4GHz. Just make sure that you have the latter selected followed by a quick restart of the router.
- Being Connected to the Same Network
Another crucial thing that you must ensure is being connected to the same network. More specifically, try checking whether both your phone and camera devices are in fact connected to the very same network.
Oftentimes, we have noticed cases where the users were connected to their cellular network on phones. However, if you want both the devices to connect to each other, just make sure that you connect them to the same network.
- Possible Range Issues
It is also possible that you have your phone and Arlo camera device being placed too far apart from each other. As there is a certain range limit for connecting and setting up your camera with your phone, make sure that you have the devices under that specified range.
Ideally, you would want the camera to be placed 9-15 feet away from the Wi-Fi router during the whole setup. After you have fully configured your camera device, you can then freely move the camera to any place within the range of your router.
- Possible Interference
While you are pairing or connecting the devices with each other, there can be times when you will have a certain item interfering with the process. To be more specific, this object can be a wall or a device like your router.
To prevent any such thing from happening, make sure that you have your phone placed close to the camera and there isn’t any piece of item between the two devices that could interfere.
- Inspecting the LED Light
You can also keep an eye on the LED light of your camera which should tell you more about your camera’s current state. A blinking blue light on the camera means that it is still in discovery mode while a stable blue light means that your camera’s connected.
It is worth mentioning that if the LED light blinks for too long and stops, this could indicate that the syncing process failed and needs to be reinitialized.
- Seeking Help
If you have already tried all the steps that have been listed above, then the only other thing that you can do regarding the issue is to try contacting the support team. There’s also the chance that you might have received a faulty unit.
Though whatever the case might be, they should be able to get your case resolved after taking a good look at it.
The Bottom Line:
Struggling with the Arlo app not finding the camera? While this can happen due to a number of reasons, we strongly advise that you follow the steps that have been mentioned in the article. Similarly, if you are having a hard time going through any of the instructions, be sure to let us know in the comments down below!