There is no denying that smart home technology has brought plenty of comfort and ease to our lives. Out of the many things that have been automated in today’s world, Alexa has allowed it possible for users to be able to perform tasks through voice commands.
Even though using Alexa should be quite simple, certain users often struggle while using the voice assistant. This is why today; we will be giving a list of ways on how you can fix a particular issue where Alexa keeps asking what device you are using. So, let’s not waste any time further and get right into it!
Fixing Alexa Keeps Asking What Device
- Compatible Device
One of the first reasons why Alexa could be struggling to connect to your device could be because of incompatibility issues. In other words, it is possible that you are trying to connect Alexa to a device that isn’t compatible.
If that is the case, then you can’t really do anything about it. Only devices with certain specifications and compatibility can run with Alexa, due to which you will have to use any other device.
- Using the Correct Account
It is possible that you might be using an incorrect Amazon account. Most of the time, Alexa does not directly connect to your device. Instead, the device connects through your account. Simply put, you have to make sure that you are using the same account on both Alexa and the device.
This way, your Alexa should be able to connect to the device with ease. But if you are still experiencing trouble while connecting your device, then what we recommend you do is to try a different account.
- Restarting Both Devices
Sometimes, the device can often bug out which can cause either Alexa or the device to not get detected. To get rid of any such bugs, performing a full restart often helps. This is why we recommend that you try power cycling for both these devices.
Start by turning off both devices for more than 10 seconds. Ensure that you completely plug off the devices from any power source. Afterward, try starting the devices again. The devices should be able to be discovered. If not, keep on following the next step.
- Re-enabling the Amazon Skill
Another thing that you can do that can potentially help resolve your problem is to re-enable the Amazon skills. In case you aren’t aware of what an Alexa skill is, most devices require a specific skill in order to run with Alexa. Through the Amazon Alexa app, you can find all kinds of skills that act more like an extension for enabling Alexa to perform tasks.
We recommend that you try disabling all of your Alexa skills and re-enable them through the Alexa app.
- Firmware Update
Not having the latest firmware installed on your system might also cause all sorts of issues to surface. If you still are experiencing the problem, then there’s a high chance that you might be using outdated firmware.
If that is so, then all you will need to do is to make sure that you download and install the latest available firmware version on your device.
- Contacting Support
The last thing that you can do which should help you get rid of the problem is to contact customer support. By getting in touch with someone from the support team, you should get a better idea of what might be causing the Alexa device to not detect your smart device. Either way, this should help increase your chances of resolving the matter.
The Bottom Line:
Constantly getting the error where Alexa keeps asking what device? While it can be frustrating to have your Alexa device not recognize your devices, it can be fixed by applying a few troubleshooting steps. In order to learn more about how you can troubleshoot this particular issue, be sure to give the article above a thorough reading!