Sylvania units are notorious because of their pairing issues, and this is especially true for Sylvania Po096. You won’t be able to configure this device yourself, and it can take too long to set up these devices in your home. The good thing is that it is usually not that hard to address these minor paring issues.
If you’re in the same boat with the Sylvania Po096 not pairing, then you can still go through a few fixes to get everything in order. Just try some of these troubleshooting methods, and that should be enough to get everything in order with the Sylvania unit. Hopefully, you won’t have to get the unit replaced.
Fixing Sylvania Po096 Not Pairing
- Power Cycle Your Device
Power cycling the device should be your first move, as this issue with the Sylvania units is mostly related to minor bugs. You won’t have to do anything more than removing the power and then resupply it to address the situation.
Most of the time, the issue will be fixed as soon as the unit powers up, and you won’t have to bother with more solutions. So, just save your time and remove power from the unit for a few moments before turning it on again.
- Hard reboot Your Mobile Device
Sometimes, it is not a bad idea to simply hard reboot the device before you try to connect to the smart device again. If you’re sure that there are no hardware issues with the device, then try rebooting your mobile device once before trying to pair up the devices one more time. This will address issues with your mobile device, and you’ll have a better chance of pairing the unit.
- Limit Interferences
Interference from other wireless devices can also play a role in this situation. When pairing the devices, your only focus should be on improving the signal strength. You won’t be able to get anywhere with the pairing process when the distance between the devices is too large.
So, simply limit interference between the devices by temporarily turning off the wireless accessories and then check the response from the Sylvania Po096 unit. Ideally, the issue should be fixed at this stage, and you won’t have to spend more time trying to go through more fixes.
- Try A Different Mobile Device
At this point, you should simply use a different mobile device to help pair the Sylvania device. Being on an outdated OS doesn’t help with the connection, and you should simply use an updated mobile unit to pair Sylvania Po096. This method will give you more perspective on the issue. If the device does pair with the new mobile unit, then you’ll be sure that the issue was with the smartphone and not the smart device itself.
- Try Factory Resetting Your Unit
On the other hand, if you’re stuck in the same problem even after changing the mobile device, then this points toward programming issues. The best method of eliminating the programming issues is to factory reset the device. So, you need to access the owner’s manual and proceed with the factory reset routine to wipe all configurations from your mobile device.
This should be enough to help you manage the pairing issues. However, resetting the device should be your last step as you will have to go through all configurations from scratch, which can take up a lot of your time.
- Call Customer Support
A good practice when dealing with these issues is to reach out to customer support experts. They will make it much easier to narrow down the problem, and you won’t have to waste more time trying to isolate the issue yourself. So, simply reach out to the customer support members and have them guide you through a few fixes. They will also help you secure a replacement if the unit is defective.
Ideally, it won’t take you longer than a few business days to secure a replacement if the warranty claim is indeed valid. All you have to do is to call the company number during their working hours and follow through with their instructions. Hopefully, you won’t have to wait long when trying to reach out to these experts.